Service Request Ticket

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Service Request Information

CONTACT	Name	Kimball, Cheri	Date	Mar 19, 2020 11:01 AM
	Department	The Research Institute	Phone
	Location		Email	kimballc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160397 (opens in a new window)	Bldg/Room	OFF
	Service Tag	4MRGPC2	Description	Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
	Serial No.	4mrgpc2	Location	Cheri Kimball
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license XXXX2016005511
	Wired NIC	28:F1:0E:00:84:7E
	Wireless NIC	B8:08:CF:25:AF:AC
	Bluetooth NIC	B8:08:CF:25:AF:B0

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Nov 19, 2021 01:26 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Nov 19, 2021 01:26 PM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Nov 19, 2021 01:26 PM	**email** It was resolved. Thank you,	Add Attachment
Lauryn Aronson	Nov 19, 2021 11:39 AM	**This is an outgoing email** Hi Cheri, We were just following up with you regarding a service request that we have for you. (#75782) Description: w20160397 needs reboot for Sophos We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Megan Thibeault	Jul 21, 2020 09:50 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jul 21, 2020 09:50 AM	**This is an outgoing email** Hi Cheri, I need some additional information regarding service request #75782 Description: w20160397 needs reboot for Sophos We need you to reboot your computer in order for a Sophos update to complete. Please let us know when you have done that. Take care, Megan	Add Attachment Public
Megan Thibeault	Jul 21, 2020 09:50 AM	Contact changed from Judy Ode to Cheri Kimball.	Add Attachment
Stephanie Magee	Mar 19, 2020 01:43 PM	email didnt send	Add Attachment
Reggie Johnson	Mar 19, 2020 01:42 PM	**This is an outgoing email** Hi Judy, I need some additional information regarding service request #75782 Description: w20160397 needs reboot for Sophos When is a good date and time for a UCS Tech to visit your office or give you a call at your office. It looks like you need to reboot your computer for sophos to work properly. Thanks, Reggie	Add Attachment Public
Brittany Franklin	Mar 19, 2020 11:01 AM	User will need to be contacted and told to reboot so that Sophos works correctly.	Add Attachment