Service Request Ticket - # 75788

Service Request Information

CONTACT Name Ryan, Cindy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 19, 2020 11:22 AM
Department Education & Leadership Phone 88605
Location Email ryanc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131008[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Macbook Air 13.3-inch #Z0P0
Serial No. C02MQ5M3F6T6 Location PDR 2023 Giveaway

CPU Intel Core i5(1.4GHz, dual core, 3MB L3)


OS MAC OS X 10.13 (High Sierra) Software MS Office 2011 Std for MAC from P0094155

Wireless NIC 48:D7:05:B6:D6:C7


Bluetooth NIC 48:D7:05:B6:D6:C8

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jun 29, 2021 11:13 AM 
Status changed from (1) Pending to (5) Completed
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Stephanie Magee Nov 19, 2020 09:00 AM 
Task reassigned to Peter Puettmann.
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Stephanie Magee Nov 19, 2020 09:00 AM 
Found this at SRD
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Megan Thibeault Oct 05, 2020 03:24 PM 
Contact changed from Brittany Franklin to Cindy Ryan.
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Megan Thibeault Aug 10, 2020 04:29 PM 
****This is an email****
What happened: The Sophos Central software on this computer has missed two updates.

Where it happened: W20131008

User associated with device: W20131008\ryanc

How severe it is: Medium

What Sophos has done so far: n/a

What you need to do: Update the computer as follows. In the Sophos Central Admin console, go to the Computers page. Click on the computer name to open its details page and then click Update Now.
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Peter Puettmann Jul 21, 2020 01:00 PM 
noted
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Megan Thibeault Jul 21, 2020 09:55 AM 
Still not happy
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Brittany Franklin Mar 19, 2020 11:22 AM 
Sophos is missing services on W20131008.

Tamper Protection Code:
149636044091
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