Service Request Ticket - # 75789

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 19, 2020 11:26 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20120223[Edit Inv] (opens in a new window) Bldg/Room NONE
Service Tag Description Apple iMac 27-inch,3.4GHz Quad-Core Intel i7 #Z0M7
Serial No. D25J619BDHJW Location Going to PDR

CPU 3.4GHz Quad-Core Intel Core i7


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 for MAC std from P0086494, Adobe Web Prem CS5 & InDesign CS5 for MAC from P0076844 transferred from old CH311 stations, Image should be similar to ITC104 LAB, Adobe Master Coll. CS6 from P0091311 JULY2013

Wired NIC A8:20:66:05:1D:D5


Wireless NIC 7C:C3:A1:B7:A0:5C


Bluetooth NIC 7C:D1:C3:A1:47:0B

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Megan Thibeault Jul 21, 2020 09:53 AM 
Task reassigned to Self Resolved.
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Megan Thibeault Jul 21, 2020 09:53 AM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Mar 19, 2020 11:29 AM 
Never mind on this one, there were three entries for it in Sophos, one of which (the current one) is healthy.
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Brittany Franklin Mar 19, 2020 11:26 AM 
Sophos needs to be reinstalled on W20120223.

Tamper Protection Code:
243766939620
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