Service Request Ticket - # 75791

Service Request Information

CONTACT Name Smith, Robin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 19, 2020 12:40 PM
Department Social Science Phone 88357
Location Email smithr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130829[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MMP3N3DV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.13 (High Sierra) Software MS Office 2011 Std for MAC from P0094107;

Wired NIC 0C:4D:E9:9D:84:0F


Wireless NIC 3C:15:C2:EC:97:D4


Bluetooth NIC 3C:15:C2:EC:97:D5

TECHS Submitted by Stephanie Magee Contact smagee15@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Lauryn Aronson Nov 15, 2022 03:26 PM 
Task reassigned to Self Resolved.
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Lauryn Aronson Nov 15, 2022 03:26 PM 
Task reassigned to Self Resolved.
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Lauryn Aronson Nov 15, 2022 03:26 PM 
computer is in pdr. closing ticket.
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Peter Puettmann May 20, 2020 10:22 AM 
updated inventory.
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Shandelle Plasker Apr 07, 2020 04:06 PM 
She switched to an iMac with WOU#20140197[Edit Inv]. Gave 
her keyboard and mouse to go with it.

She brought back Mac laptop with wou#20130829[Edit Inv]
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Stephanie Magee Mar 19, 2020 12:40 PM 
Loaner and checkouts error reads: 20130829[Edit Inv] is on 
an unsigned checkout sheet for eastt

Cant check out in portal, will update inventory
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