Service Request Ticket

Service Request Information

CONTACT	Name	Kirby, Kenneth	Date	Mar 19, 2020 01:45 PM
	Department	Humanities/ Philosophy & Religion	Phone	88249
	Location		Email	kirbyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20140358 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT002AG
	Serial No.	C1MP305ADV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.14 (Mojave)	Software	MS Office 2011 Std for MAC from P0096004, SPSS Statistics Premium Faculty Pack from P0102741 til NOV-30-2017(Statistics24 in NOV2016) see T:\Spss\SPSS2x_TRI TERM licensesStatisticsPremFacPack
	Wired NIC	AC:87:A3:23:65:20
	Wireless NIC	24:A0:74:EA:D3:8A
	Bluetooth NIC	24:A0:74:EA:D3:8B

TECHS	Submitted by	Katherine Reynoso	Contact	kreynoso15@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Oct 18, 2022 11:18 AM	Task reassigned to John Rushing.	Add Attachment
John Rushing	Oct 18, 2022 11:18 AM	Status changed from (4) On Hold to (5) Completed	Add Attachment
Megan Thibeault	Jul 21, 2020 09:55 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Stephanie Magee	Mar 20, 2020 12:00 PM	picked up	Add Attachment
Katherine Reynoso	Mar 19, 2020 01:54 PM	**This is an outgoing email Hi Kenneth, I need some additional information regarding service request #75792 Description: MacBook Loaner I'm Katherine with UCS, we have finished preparing your loaner and it is ready to be picked-up. We are open 8:00 AM -5:00 PM, Monday thru Friday. Please let me know when you would like to come by. If you have any questions feel free to contact our front office at 503-838-8925. Thank You, Katherine Reynoso	Add Attachment Public
Katherine Reynoso	Mar 19, 2020 01:45 PM	Wants a macBook Loaner. He got approved.	Add Attachment