Service Request Ticket - # 75794

Service Request Ticket - # 75794

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Service Request Information

CONTACT	Name	Scroggins, Beth	Date	Mar 20, 2020 10:08 AM
	Department	Student Health & Counseling Center	Phone	88845
	Location		Email	scrogginsb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170388 (opens in a new window)	Bldg/Room	SHCC 201
	Service Tag	9G3T0M2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	9G3T0M2	Location	Beth Scroggins, SHCC Director
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:13:9F:1E

TECHS	Submitted by	Katherine Reynoso	Contact	kreynoso15@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jun 18, 2020 10:52 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Peter Puettmann	Jun 18, 2020 10:52 AM	returned	Add Attachment
Peter Puettmann	Jun 16, 2020 08:08 AM	she replied, working out deets	Add Attachment
Peter Puettmann	Jun 12, 2020 10:51 AM	**This is an outgoing email** Hi Beth, I am emailing you to let you know that your PC is ready to be delivered back to you. We are open 8am-5pm, but are our office is open for walk ins between the hours of 9 and 12. Let me know what works best for you, have a great weekend! --Peter P. UCS Tech	Add Attachment Public
Peter Puettmann	Jun 12, 2020 08:15 AM	finished image. running updtes	Add Attachment
Peter Puettmann	Jun 11, 2020 08:58 AM	imaging next to me right now	Add Attachment
Megan Thibeault	Jun 10, 2020 08:34 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jun 10, 2020 08:34 AM	Bringing this up to you with a new hard drive, please reimage it and lets get this back to Beth.	Add Attachment
Megan Thibeault	Mar 23, 2020 11:38 AM	Just got an email that the part was delivered if you have time can you swap it out and get it imaging.	Add Attachment
Megan Thibeault	Mar 20, 2020 01:29 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Mar 20, 2020 01:29 PM	Create Dispatch: Success You have successfully submitted request SR1020837190.	Add Attachment
Katherine Reynoso	Mar 20, 2020 11:14 AM	Task reassigned to Megan Thibeault.	Add Attachment
Katherine Reynoso	Mar 20, 2020 11:12 AM	The computer is under my desk and the hardrive is on Megan's desk. It is update in loaners and checkouts.	Add Attachment
Katherine Reynoso	Mar 20, 2020 10:08 AM	The harddrive is very dead. I will prep a loaner desktop	Add Attachment