Service Request Ticket - # 75797

Service Request Information

CONTACT Name Redpath, Brent   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 20, 2020 04:14 PM
Department Deaf Studies and Professional Studies Phone 503-831-8277
Location Email redpathb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20130999[Edit Inv] (opens in a new window) Bldg/Room RWEC 136
Service Tag Description Dell Ultrasharp 23-inch Multimedia Monitor #UZ2315H
Serial No. CN0PCR5K7287243RAJ1S Location Brent Redpath
TECHS Submitted by Reggie Johnson Contact rjohnson17@wou.edu 88925
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public
Entered by Date Memo
Jack Martinis Jul 17, 2023 03:57 PM 
Task reassigned to Jack Martinis.
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Jack Martinis Jul 17, 2023 03:57 PM 
Status changed from (1) Pending to (5) Completed
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Jack Martinis Jul 17, 2023 03:57 PM 
He can keep the monitor - it was updated in 
inventory. If we took it back we would just PDR it 
so he can keep it! Closing ticket.
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Jack Martinis Jul 17, 2023 11:52 AM 
****This is an email****

Hi there! Yes I do still have it and am using it... 

Brent
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Jack Martinis Jul 13, 2023 09:48 AM 
****This is an outgoing email****
Hi Brent,

I need some additional information regarding service 
request #75797

Description: Monitor 20130999[Edit Inv] in outbox for Brent

I was curious if you are still in possession / using 
this monitor, #20130999[Edit Inv]?

-Thanks
-Jack Martinis, UCS Tech.
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Monica Valencia Jun 14, 2023 09:08 AM 
Emailed to see if user still has the monitor
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Peter Puettmann Jul 21, 2020 10:17 AM 
Task reassigned to UCS Tech.
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Peter Puettmann Jul 21, 2020 10:17 AM 
Status changed from (1) Pending to (4) On Hold
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Peter Puettmann Jul 21, 2020 10:17 AM 
it appears it has been picked up
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Megan Thibeault Jul 21, 2020 09:54 AM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Jul 21, 2020 09:54 AM 
Can you check the outbox, did this get picked up? If so just put this ticket back in ucstech on hold please.
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Reggie Johnson Mar 20, 2020 04:15 PM 
****This is an outgoing email****
Hi Brent,

I need some additional information regarding 
service request #75797

Description: Monitor 20130999[Edit Inv] in outbox for Brent

We have a loaner monitor ready here for you to 
pick or we can drop off. When would be a good time 
for us to do that and also, what display cords 
would you need? if you have an imac then you need 
Display-port to mini-display port, just let us 
know please. 

Thanks,

Reggie 
UCS Tech
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Reggie Johnson Mar 20, 2020 04:14 PM 
Emailing for info on what display cord is needed.
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