Service Request Ticket - # 75801

Service Request Ticket - # 75801

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Service Request Information

CONTACT	Name	Hillerich, Adela	Date	Mar 24, 2020 07:16 AM
	Department	Facilities Services/ Custodial Services	Phone	88013
	Location		Email	hilleria@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170349 (opens in a new window)	Bldg/Room	TODD 021
	Service Tag		Description	Xerox WorkCentre 3223/DNI Mono AIO Laser Printer
	Serial No.	K8B480028	Location	Adela Hillerich, Custodial Supers Office Custodial
	Model	3225/DNI	Hostname	pp-broom
	Notes	Black-and-white MFP, up to 29 ppm, Letter-Legal/A4, Copy, print, scan, fax, email, Best for workteams of 1 to 5 users, Automatic two-sided printing, Recommended Monthly Print Volume: up to 3,000 pages per month;	Ink/Toner Refill	106R02775 Black, Standard Capacity Toner Cartridge, Phaser 3260/WorkCentre 3215/3225 (1,500 Pages) & 106R02777 Black, High Capacity Toner Cartridge, Phaser 3260/WorkCentre 3215/3225 (3,000 Pages); 101R00474 Drum Cartridge, Phaser 3052,3260/WorkCentre 3215,3225 (10,000 Pages);
	Wired NIC	9C:93:4E:44:3E:F6

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jul 23, 2020 09:38 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Megan Thibeault	Jul 23, 2020 09:38 AM	**This is an email** Megan, I think you're right the document automatically becomes a PDF into my email. I guess there is no problem that I need to worry about. Thank you, Adela	Add Attachment
Megan Thibeault	Jul 22, 2020 08:00 AM	**This is an email** Adela, Can you forward me a document you scan to your email? I'm a little confused, normally when scanning to email the document automatically becomes a PDF. Where do you want the PDF to go? Thanks,Megan	Add Attachment
Megan Thibeault	Jul 22, 2020 07:59 AM	**This is an email** Yes, what I have a problem with is scanning documents into the PDF format; instead of the document going into my email address. Thank you, Adela	Add Attachment
Megan Thibeault	Jul 21, 2020 10:46 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Megan Thibeault	Jul 21, 2020 10:46 AM	**This is an outgoing email** Hi Adela, We were just following up with you regarding a service request that we have for you. (#75801) Description: Setup Xerox Scanner We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Megan Thibeault	Add Attachment Public
Megan Thibeault	Jun 19, 2020 02:46 PM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Jun 19, 2020 02:46 PM	**This is an outgoing email** Hi Adela, We were just following up with you regarding a service request that we have for you. (#75801) Description: Setup Xerox Scanner We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Megan Thibeault	Add Attachment Public
Megan Thibeault	Mar 24, 2020 07:16 AM	**This is an email** Adela, What is the W# of your machine? With limited staff on campus this will be a couple days before someone can come by. Thanks,Megan	Add Attachment
Megan Thibeault	Mar 24, 2020 07:16 AM	**This is an email** I would like to have my XEROX scanner setup and working. My office is at Todd Hall room #021. Thanks,	Add Attachment