Service Request Ticket - # 75804

Service Request Information

CONTACT Name Thibeault, Kevin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 24, 2020 02:12 PM
Department University Housing Phone 88319
Location Email thibeaultk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20191009[Edit Inv] (opens in a new window) Bldg/Room VAL 128
Service Tag JN903Z2 Description Latitude 7300 i5-8265U 13.3in non-touch Display
Serial No. JN903Z2 Location

CPU Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wireless NIC 60:F2:62:01:7D:F4


Bluetooth NIC 60:F2:62:01:7D:F8


AUX NIC 98:E7:43:F2:D8:B7

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact jenningsr@wou.edu 14018

Tracking

Entered by Date Memo
Ryan Jennings
Email

Public
Entered by Date Memo
Ryan Jennings Jul 21, 2020 09:30 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Ryan Jennings Jul 21, 2020 09:30 AM 
Kevin reports that this has been deployed and 
working fine. Closing ticket.
 Add Attachment
Megan Thibeault Jul 21, 2020 09:25 AM 
Task reassigned to Ryan Jennings.
 Add Attachment
Megan Thibeault Jul 21, 2020 09:25 AM 
This was in Kyle's queue, I disabled his account in service request this morning, so I'm sending them your way.
Add Attachment
Megan Thibeault Apr 08, 2020 11:03 AM 
Task reassigned to Kyle Morell.
 Add Attachment
Shandelle Plasker Mar 31, 2020 08:00 AM 
Task reassigned to UCS Tech.
 Add Attachment
Shandelle Plasker Mar 31, 2020 08:00 AM 
This machine has been imaged and admin rights have 
been given. Its back on the shelf in ITC 008 until 
Kevin is back on campus for delivery.
 Add Attachment
Shandelle Plasker Mar 27, 2020 10:56 AM 
Task reassigned to Shandelle Plasker.
 Add Attachment
Shandelle Plasker Mar 27, 2020 10:56 AM 
Imaging
 Add Attachment
Tricia Flaherty Mar 24, 2020 02:12 PM 
on the inventory counter in ITC008 with NEW EQUIP SETUP form is a laptop W#20191009[Edit Inv], dell 
dock W#20191010[Edit Inv], and 2 different monitors W#20191011[Edit Inv] and 20191012[Edit Inv] that are for Kevin 
Thibeault in Housing/Dining VAL128 South Sister Annex  
**order was placed by Ryan Jennings so if user needs any Dining specialized software or setup 
he can be a contact.
Add Attachment