Service Request Ticket

Service Request Information

CONTACT	Name	Guy, Trisha	Date	Mar 24, 2020 05:03 PM
	Department	Student Health & Counseling Center	Phone	88844
	Location		Email	guyt@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20191015 (opens in a new window)	Bldg/Room	SHCC 117
	Service Tag		Description	Xerox VersaLink B400/DN Monochrome Laser Printer
	Serial No.	6HB023972	Location	Medical Asst Printer
	Model	B400/DN	Hostname	hc-prozac
	Notes	47 ppm -monthly duty cycle: recommended up to 12,000 pages and max up to 110,000; -max RES. 1200 x 1200 dpi (enhanced) -Standard two sided output(duplexing) - std paper capacity 700 sheets (optional extra tray) -Sm.-med. workgroup, Best for work teams of 3 to 15 users -Memory 2GB standard; ALSO ON UCS2019010771 Addt'l paper(550 sheet) tray for B400- Xerox Phaser 3610, VersaLink B400 Paper Tray (550-Sheet) #497K13620 ; IP:	Ink/Toner Refill	Xerox 106R03580 Black Standard Capacity(5,900 pages) Toner Cartridge; Xerox 106R03582 Black High Capacity(13,900 pages) Toner Cartridge; Xerox 106R03584 Black Extra High Capacity(24,600 pages) Toner Cartridge;
	Wired NIC	9C:93:4E:B6:BB:6B

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	May 19, 2020 03:47 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	May 19, 2020 03:47 PM	This has been delivered and setup	Add Attachment
Shandelle Plasker	Apr 21, 2020 02:07 PM	**This is an email** Correct. You can come either day. Just call the front desk and let them know you are coming. Trisha Guy	Add Attachment
Shandelle Plasker	Apr 21, 2020 02:04 PM	**This is an email** Hi Trisha, It is a non color. Says it's supposed to be networked in SHCC 117. Shandelle	Add Attachment
Shandelle Plasker	Apr 21, 2020 02:04 PM	**This is an email** Shandelle, What printer is that? Color or non color? Trisha Guy	Add Attachment
Shandelle Plasker	Apr 21, 2020 02:01 PM	**This is an email** Hi Paul, I have a new network printer for SHCC. Could you please give it an IP for me. Mac: 9C:93:4E:B6:BB:6B Thank you,Shandelle	Add Attachment
Shandelle Plasker	Apr 21, 2020 01:59 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Apr 21, 2020 01:59 PM	Hi Trisha, I have your Versalink B400 ready for delivery. Would Monday or Tuesday of next week work to deliver and set up? Thank you,Shandelle	Add Attachment
Tricia Flaherty	Mar 24, 2020 05:03 PM	This is on the ground in box by Inventory counter in ITC008 with Invoice on box	Add Attachment