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CONTACT	Name	Wenzel, Alicia	Date	Mar 25, 2020 04:20 PM
	Department	Education & Leadership	Phone	88668
	Location		Email	wenzela@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150178 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3H7Y362	Description	Dell Latitude E7250 touch(i7-5600U, 8GB RAM 256HD)
	Serial No.	3H7Y362	Location	PDR
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license XXXX2015004715; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAY2017; NVivo 11 Pro for WIN VISA2016006336 MAY2017; Snagit 2019 Single user License Education MAC/WIN VISA2018008744 *also share with 2nd station W#20100617 for Alicia's use only MAR2019 SR#;
	Wired NIC	20:47:47:EE:04:9E
	Wireless NIC	DC:53:60:38:0D:E4
	Bluetooth NIC	DC:53:60:38:0D:E8

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	May 20, 2020 12:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	May 20, 2020 11:54 AM	ALL TAKEN CARE OF	Add Attachment
Peter Puettmann	May 20, 2020 11:18 AM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	May 20, 2020 11:18 AM	coming in today at 1130	Add Attachment
Peter Puettmann	May 20, 2020 10:04 AM	**This is an outgoing email** Hi Alicia, I need some additional information regarding service request #75814 Description: Sophos clean up PUA on W20150178 It appears that our virus protection software found potential Malware on your laptop. I would love to have me or another technician meet with you to get this resolved. Is your PC Laptop (20150178) on campus? If not, would you be able to bring it into UCS on campus during our open office hours 9am to noon, 5 days a week. If this isn't an option for you we can work something else out. Thanks for your time an have a great day! -Peter, UCS Tech 88925	Add Attachment Public
Brittany Franklin	Mar 25, 2020 04:20 PM	I don't know if this can be done remotely? Maybe with WebEx?	Add Attachment
Brittany Franklin	Mar 25, 2020 04:20 PM	Sophos Central Event Details for Western Oregon University What happened: We could not clean up a potentially unwanted application (PUA). Where it happened: W20150178 Path: C:\Users\wenzela\Downloads\Unconfirmed 934666.crdownload What was detected: Install Core User associated with device: MASH\wenzela How severe it is: Medium What Sophos has done so far: We attempted to clean up a PUA. What you need to do: In the Sophos Central Admin console, go to the Alerts page and find the PUA alert. Click on the PUA name to see details and cleanup advice on the Sophos website. Then go to the affected computer and clean up the PUA manually.	Add Attachment