Service Request Ticket - # 75819

Service Request Ticket - # 75819

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Witwer, Kathy	Date	Mar 26, 2020 02:52 PM
	Department	Business/Economics Division	Phone	88421
	Location		Email	witwerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190978 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag	275WL13	Description	Dell Latitude 5401, I7-9850H(6 core 2.6GHZ)
	Serial No.	275WL13	Location	Under 2 Weeks--- Needs to go back to department
	CPU	Intel Core i7-9859H(6 core, 12MB, 2.6GHz, 35W vPro)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	34:48:ED:37:5D:9F
	Wireless NIC	AC:67:5D:85:9D:69

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Mar 27, 2020 02:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Mar 27, 2020 02:54 PM	Machine has been picked up. Hardwired in and gave admin rights.	Add Attachment
Shandelle Plasker	Mar 27, 2020 11:58 AM	**This is an email** Perfect see you then. Just to let you know are doors lock at 12PM. I will have the camera up and will be looking out for you. You can also call me at 503 838 8956 when you arrive as well. Shandelle	Add Attachment
Shandelle Plasker	Mar 27, 2020 11:57 AM	**This is an email** Yes, 2:30 will work! Kathy Witwer	Add Attachment
Shandelle Plasker	Mar 27, 2020 11:47 AM	**This is an email** Hi kathy, Would 2:30 work for you? I have to take my lunch at 1 today so I will just be getting back at 2. You laptop does have an HDMI port on it so if your monitor has an HDMI port than yes you can. Unfortunately, we are out of HDMI cables right now so hopefully you have one. Shandelle	Add Attachment
Shandelle Plasker	Mar 27, 2020 11:47 AM	**This is an email** Hi Shandelle, How about 2:00 today for me to pick it up? Also, do you know if I'll be able to attach another monitor to it as well? I have one to use, just wondering about that. Please let me know if that time will work for you. Thank you, Kathy	Add Attachment
Shandelle Plasker	Mar 27, 2020 11:34 AM	**This is an email** Hi Kathy, Your new laptop is already for you. With how things are around here I would appreciate it if you could come pick the laptop up. We only have one desktop support working in office at a time with no student workers so it really helps my work load. If you can pick it up please let me know a date and time. We will need to hard wire you in for the first time then you will be all set. Thank you, Shandelle	Add Attachment
Shandelle Plasker	Mar 27, 2020 09:56 AM	Imaging	Add Attachment
Shandelle Plasker	Mar 27, 2020 09:56 AM	Task reassigned to Shandelle Plasker.	Add Attachment
Tricia Flaherty	Mar 26, 2020 02:52 PM	This laptop W#20190978 is on the inventory counter in ITC008 with NEW EQUIP SETUP form for setup for Business Econ Depart Office Admin Kathy Witwer for immediate home usage during closure. Please make arrangements with Kathy as soon as possible to get her this laptop	Add Attachment