Service Request Ticket - # 75829

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 31, 2020 08:22 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20181476[Edit Inv] (opens in a new window) Bldg/Room WUC 121C
Service Tag BTK0FX2 Description Dell OptiPlex 7060 SFFdesktop i5-8600 4.3Ghz 6core
Serial No. BTK0FX2 Location Judicial Affairs

CPU intel i5-8600(6-Core/9MB/6T/up to 4.3GHz/65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2018007938;

Wired NIC 6C:2B:59:E7:62:EE

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin May 14, 2020 03:26 PM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin May 14, 2020 03:25 PM 
Task reassigned to Brittany Franklin.
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Brittany Franklin May 14, 2020 03:25 PM 
Checked the computer with C$, the malware is no longer there.
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Brittany Franklin Mar 31, 2020 08:22 AM 
Sophos Central Event Details for Western Oregon University

What happened: We could not clean up a threat.

Where it happened: W20181476

Path: C:\Program Files (x86)\Steam\steamapps\downloading\442070\Drawful 2.exe

What was detected: ML/PE-A

User associated with device: MASH\dwoolf16

How severe it is: High
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