Service Request Ticket

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Service Request Information

CONTACT	Name	Zygmont, Zenon	Date	Mar 31, 2020 02:26 PM
	Department	Business/Economics Division	Phone	88244
	Location		Email	zygmonz@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190863 (opens in a new window)	Bldg/Room	WEST 209
	Service Tag	4BV7T13	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	4BV7T13	Location	Zenon Zygmont, Bus/Econ Professor
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	C8:F7:50:F8:C7:30

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
Stephanie Magee	Dec 17, 2020 09:41 AM	#20121266	Add Attachment
John Rushing	Apr 22, 2020 03:35 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
John Rushing	Apr 22, 2020 03:35 PM	Delivered on 4/22/2020	Add Attachment
Shandelle Plasker	Apr 21, 2020 05:05 PM	Task reassigned to John Rushing.	Add Attachment
Shandelle Plasker	Apr 21, 2020 01:56 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Shandelle Plasker	Apr 21, 2020 01:56 PM	**This is an email** Zenon, 2PM works. John will be the technician in tomorrow so I sent this over to him. Shandelle	Add Attachment
Shandelle Plasker	Apr 21, 2020 01:55 PM	**This is an email** How about tomorrow afternoon? 2:00 pm?	Add Attachment
Shandelle Plasker	Apr 21, 2020 11:11 AM	Status changed from (6) Ready to Deliver to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Apr 21, 2020 11:11 AM	**This is an email** Hi Zenon, Your new machine is already to be delivered. When would be a good time to do this? Thank you,Shandelle	Add Attachment
John Rushing	Apr 17, 2020 04:44 PM	Task reassigned to Shandelle Plasker.	Add Attachment
John Rushing	Apr 17, 2020 04:37 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Apr 17, 2020 04:37 PM	Computer is ready for delivery, I do not think I added them as admin. It is on the counter in ITC 008. User has not yet been contacted.	Add Attachment
John Rushing	Apr 16, 2020 02:40 PM	I ran Dell Command updates and Windows updates.	Add Attachment
John Rushing	Apr 16, 2020 02:14 PM	Updated AD location	Add Attachment
John Rushing	Apr 16, 2020 02:13 PM	Imaging on counter in ITC 007	Add Attachment
Tricia Flaherty	Apr 16, 2020 09:56 AM	Task reassigned to John Rushing.	Add Attachment
Tricia Flaherty	Apr 16, 2020 09:52 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Apr 16, 2020 09:52 AM	I I have assigned only aPC desktop W#20190863 to go to Zenon, and it is on inventory counter in ITC008 with GFA SETUP form & mouse/keyboard. Please read previous note about monitor.	Add Attachment
Tricia Flaherty	Apr 16, 2020 09:41 AM	wants to go with PC desktop only at this point as he tries to figure out funding for a larger display which GFA would cover $215.00 of cost towards. He wants NEW PC desktop setup with his existing monitor	Add Attachment
Tricia Flaherty	Apr 09, 2020 11:22 AM	**This is an email** Thanks Tricia, I'll look this over and contact you early next week. Zenon	Add Attachment
Tricia Flaherty	Apr 09, 2020 10:59 AM	I have sent Zenon an email with options, I had a note from Kathy Witwer that he was wanting a laptop . Will update when I have a response.	Add Attachment
Megan Thibeault	Apr 09, 2020 10:32 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Megan Thibeault	Apr 09, 2020 10:32 AM	The user called waiting a tech to come out since his machine is running slow now. Due to the age I'm hoping we can GFA this unit?	Add Attachment
Shandelle Plasker	Mar 31, 2020 02:26 PM	He called in saying his machine had a hard drive error this morning and crashed. Had him reboot which the cpu came up fine again. He would like someone to come over and run diognostics on the machine to see if there is any issues with it. I let him know it might be a while until we can do this since things are a little crazy right now. He would like to be contacted by email to set this up.	Add Attachment