Service Request Ticket - # 75836

Service Request Information

CONTACT Name Ganson, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 31, 2020 04:50 PM
Department The Research Institute Phone 88808
Location Email gansonn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160750[Edit Inv] (opens in a new window) Bldg/Room TODD 211
Service Tag DY9FYF2 Description Dell Latitude E5470, i7-6820HQ(Quad Core, 2.7GHz)
Serial No. DY9FYF2 Location TRI Loaner with GuyS

CPU Intel Core i7-6820HQ 6thGEN(Quad Core, 2.7GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;

Wired NIC D4:81:D7:95:4E:52


Wireless NIC A8:6B:AD:1F:82:C3

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Apr 02, 2020 10:45 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Apr 02, 2020 10:45 AM 
She picked it up.  We setup Outlook and confirmed 
wireless was working.
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John Rushing Apr 02, 2020 09:52 AM 
I had to reimage the system.  I added Nancy as an 
admin and she will pick up the system today.
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Shandelle Plasker Mar 31, 2020 04:50 PM 
Her laptop keeps randomly shutting down. 
Sometimes it wont shut down for hours and 
sometimes all the time. Right now I cant even 
log in without it shutting down on me.

I ran diagnostics which came back fine. Maybe a 
reimage? I would call her about re-imaging 
before doing it.

Cell 503-871-3231

I put the laptop on your desk.
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