Service Request Ticket

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Service Request Information

CONTACT	Name	Flora, Peter	Date	Apr 02, 2020 12:42 PM
	Department	Disability Access Services	Phone	88250
	Location		Email	florap@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190149 (opens in a new window)	Bldg/Room	RWEC 153
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFYQ1WSL410	Location	Peter Flora, Lead Interpreter
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	38:F9:D3:CD:A5:73
	Bluetooth NIC	A4:83:E7:0D:18:80

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Apr 22, 2020 09:11 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
John Rushing	Apr 22, 2020 09:09 AM	Returned loaner 20130559 and picked up his laptop	Add Attachment
Shandelle Plasker	Apr 21, 2020 05:06 PM	Task reassigned to John Rushing.	Add Attachment
Shandelle Plasker	Apr 20, 2020 04:03 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Shandelle Plasker	Apr 20, 2020 04:03 PM	This laptop is located in the outbox	Add Attachment
Shandelle Plasker	Apr 20, 2020 04:03 PM	**This is an email** Hi Peter, 9am on Wednesday works great. Thank you,Shandelle	Add Attachment
Shandelle Plasker	Apr 20, 2020 04:01 PM	**This is an email** Hello, Great thanks. I am free Wednesday morning this week. Does 9am this wednesday work? Thanks, Peter	Add Attachment
Shandelle Plasker	Apr 20, 2020 03:24 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Apr 20, 2020 03:23 PM	**This is an email** Hi Peter, Your Mac laptop is all fixed and ready for pickup. Please let us know when you will be by to pick this up. Also, please remember to bring back the loaner equipment we provided. Thank you,Shandelle	Add Attachment
Shandelle Plasker	Apr 20, 2020 03:21 PM	Task reassigned to Shandelle Plasker.	Add Attachment
John Rushing	Apr 14, 2020 09:07 AM	I received the shipping box today and sent in the laptop to Apple. UPS Tracking number is 1ZY758V98410052205	Add Attachment
John Rushing	Apr 09, 2020 04:49 PM	Repair ID: D450570897 , Box for return is being shipped to us.	Add Attachment
John Rushing	Apr 09, 2020 03:38 PM	I called Apple and they emailed me a Purchase Order Request. I forwarded that to Joanie. They said once they receive the PO we will proceed similar to a regular warranty request.	Add Attachment
Shandelle Plasker	Apr 08, 2020 04:14 PM	**This is an email** Hello, Sounds great. Yeah I have the files I need backed up. Thank you for checking. Thanks, Peter Flora	Add Attachment
Shandelle Plasker	Apr 08, 2020 03:58 PM	**This is an email** Hi Peter, Thank you for this email. We will call Apple back to approve the fix. They will send a box out for us to send your machine to them in. Once it is fixed they will send the machine back to us and we will contact you for pickup. I just want to make sure that you have all your files backup to your H drive? Just incase the machine gets wiped. Thank you, Shandelle	Add Attachment
Shandelle Plasker	Apr 08, 2020 03:55 PM	Task reassigned to John Rushing.	Add Attachment
Shandelle Plasker	Apr 08, 2020 03:55 PM	John can you please call apple back with the case number below and say yes to getting the machine fixed. I pasted the email to this SR of Peter approving the fix and the Index that the $99 dollars will be charged to. If the box comes before I work in office the machine is on my desk in a bag.	Add Attachment
Shandelle Plasker	Apr 08, 2020 03:53 PM	**This is an email** Hello, Yes, thanks you. The index is HR0917. Thank you, Peter Flora HR	Add Attachment
Shandelle Plasker	Apr 06, 2020 03:03 PM	Case number:101060716145	Add Attachment
Shandelle Plasker	Apr 06, 2020 03:02 PM	**This is an email** Hi Peter, I called Apple Care and it will be a $99 dollar charge to fix your MacBook Pro. Please let me know if you want this to be sent out to be fixed along with an index number to charge this to. Thank you,Shandelle	Add Attachment
John Rushing	Apr 06, 2020 08:27 AM	Task reassigned to Shandelle Plasker.	Add Attachment
John Rushing	Apr 06, 2020 08:27 AM	He picked up his loaner laptop. I told him his department will need to pay for repairs.	Add Attachment
John Rushing	Apr 03, 2020 04:12 PM	W20130559 is the loaner laptop	Add Attachment
Megan Thibeault	Apr 02, 2020 12:54 PM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	Apr 02, 2020 12:54 PM	**This is an email** Hello, The computer did get hit but the screen was still there working. Then today it went funny after I touched the screen. I must have finished the job:/ I’m available tomorrow at 9. Do I just come to the main office door? Thanks Peter	Add Attachment
Megan Thibeault	Apr 02, 2020 12:42 PM	**This is an email** Hello, The screen went weird. I restarted it and it looks like that. The little light circle at the top is the only thing that lights up. I wiped the camera. Did I press to hard? Can’t believe that would do it. My number is 971-236-3076 Computer number is 20190149 I’m an interpreter and am interpreting from home so really need a device:/ Thanks, Peter	Add Attachment