Service Request Ticket

Service Request Information

CONTACT	Name	Welch, Laura	Date	Apr 03, 2020 04:56 PM
	Department	University Housing	Phone
	Location		Email	welchl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161175 (opens in a new window)	Bldg/Room	ACK 166
	Service Tag	68QP4H2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	68QP4H2	Location	Conference Room (Was Laura Welches)
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;
	Wired NIC	D4:81:D7:E3:B9:ED
	Wireless NIC	F8:59:71:18:15:37

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	jenningsr@wou.edu	14018

Entered by	Date	Memo
Ryan Jennings			Email Public
Entered by	Date	Memo
Ryan Jennings	Jul 21, 2020 10:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ryan Jennings	Jul 21, 2020 10:48 AM	I checked into this. This is no threat. Closing case.	Add Attachment
Megan Thibeault	Jul 21, 2020 09:25 AM	Task reassigned to Ryan Jennings.	Add Attachment
Megan Thibeault	Jul 21, 2020 09:25 AM	This was in Kyle's queue, I disabled his account in service request this morning, so I'm sending them your way.	Add Attachment
Megan Thibeault	Apr 28, 2020 11:21 AM	Task reassigned to Kyle Morell.	Add Attachment
Megan Thibeault	Apr 28, 2020 11:21 AM	Can you clean this up please?	Add Attachment
Brittany Franklin	Apr 03, 2020 04:56 PM	Sophos Central Event Details for Western Oregon University What happened: We could not clean up a threat. Where it happened: W20161175 Path: C:\Program Files (x86)\Steam\steamapps\downloading\442070\Drawful 2.exe What was detected: ML/PE-A User associated with device: MASH\welchl How severe it is: High What Sophos has done so far: We attempted to clean up a threat.	Add Attachment