Service Request Ticket

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Service Request Information

CONTACT	Name	Walker, Kellen	Date	Apr 07, 2020 10:45 AM
	Department	Athletics	Phone	88448
	Location		Email	walkerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20190707 (opens in a new window)	Bldg/Room	JEN
	Service Tag	4DBWH03	Description	OptiPlex 7070 SFF (i5-9500 6 Cores/9MB/6T/3GHz)
	Serial No.	4DBWH03	Location	Kellen Walker
	CPU	Intel Core i5-9500 9thGEN(6 Cores/9MB/6T/3.0GHz)
	OS	Windows 10 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2019009325;
	Wired NIC	E4:54:E8:82:02:7F

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jul 30, 2020 01:21 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Peter Puettmann	Jul 30, 2020 01:21 PM	this is done now!	Add Attachment
Megan Thibeault	Jul 20, 2020 10:51 AM	Kellen called Tuesday 7/28 at 10am	Add Attachment
Peter Puettmann	Jul 20, 2020 08:30 AM	LEFT A VM	Add Attachment
John Rushing	Jul 16, 2020 08:20 AM	Task reassigned to Peter Puettmann.	Add Attachment
John Rushing	Jul 16, 2020 08:20 AM	Equipment was setup could not login, needs to have admin, printers and network drives confirmed.	Add Attachment
Bradley Karkanen	Jul 14, 2020 04:26 PM	Task reassigned to John Rushing.	Add Attachment
Bradley Karkanen	Jul 14, 2020 04:26 PM	This network jack wasn't working evidently Paul was rebooting the switch while we were there.	Add Attachment
John Rushing	Jul 13, 2020 02:08 PM	Please call before going over, 503-931-5984	Add Attachment
Peter Puettmann	Jul 07, 2020 10:25 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Peter Puettmann	Jun 30, 2020 01:50 PM	**This is an outgoing email** Hi Kellen, I need some additional information regarding service request #75853 Description: IFC SETUP: OptiPlex 7070 SFF W#20190707 and monitor W#20190707 to replace W#20120683 for Head Baseball coach When would be a good time for this to be set up? Its all ready to go and we can deliver to you Mon-Fri 8am-5pm. Youre welcome to reply to this email or contact the Help Desk by calling 503-838-8925 or ucshelpdesk@wou.edu --Peter P. UCS Student Tech	Add Attachment Public
Scott Killip	Jun 29, 2020 04:15 PM	Joanie and I returned equipment to stock and cancelled laptop SR#76087 for Kellen Walker.	Add Attachment
Scott Killip	Jun 29, 2020 04:13 PM	Task reassigned to Peter Puettmann.	Add Attachment
Scott Killip	Jun 29, 2020 04:13 PM	Kellen called me today because he received an invoice for a laptop! I verified that we were replacing W#20090727 -- WRONG. He had sent me an email replacing desktop W#20120683, already covered in this SR. I'll make sure we sent invoice to get this on FY20 IFC. Would you please deliver this to Kellen?	Add Attachment
Peter Puettmann	Jun 19, 2020 03:46 PM	Task reassigned to Scott Killip.	Add Attachment
Peter Puettmann	Jun 19, 2020 03:46 PM	hey scott are you delivering this one then? throw it back in my queue if you want me to do it.	Add Attachment
Peter Puettmann	Jun 19, 2020 03:46 PM	THIS IS AN EMAIL Just talked with Scott Killip. He said for me to wait and the computers would be ordered by the end of June and put in our offices the first or second week of July. Thanks for the help, have a great weekend. Kellen Walker	Add Attachment
Peter Puettmann	Jun 19, 2020 03:06 PM	**This is an outgoing email** Hi Kellen, We were just emailing you regarding a service request that we have for you. (#75853) IFC SETUP: OptiPlex 7070 SFF W#20190707 and monitor W#20190707 to replace W#2012068 for Head Baseball coach When would be a good time for a Tech to come set this up? You can reply to this email, email the front desk at ucshelpdesk@wou.edu or call 5038388925 to schedule a time. Thanks, Peter P UCS Student Tech	Add Attachment Public
Megan Thibeault	Jun 19, 2020 03:02 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jun 19, 2020 03:02 PM	This still in the office, can you reach out to him again if so.	Add Attachment
Bradley Karkanen	May 14, 2020 02:46 PM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	May 14, 2020 02:46 PM	**This is an outgoing email** Hi Kellen, I need some additional information regarding service request #75853 Description: IFC SETUP: OptiPlex 7070 SFF W#20190707 and monitor W#20190707 to replace W#2012068 for Head Baseball coach When is a good time for us to deliver your new computer?	Add Attachment Public
Bradley Karkanen	May 14, 2020 02:45 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	May 14, 2020 02:45 PM	This is ready to go and back on the new equip shelf	Add Attachment
Bradley Karkanen	May 14, 2020 10:43 AM	This is on the stand up desk I am starting the image.	Add Attachment
Megan Thibeault	May 14, 2020 09:32 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	May 14, 2020 09:32 AM	Can you start this image please	Add Attachment
Megan Thibeault	Apr 22, 2020 10:04 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Apr 08, 2020 01:07 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Apr 07, 2020 10:45 AM	I have assigned new PC desktop W#20190707 and monitor W#20190716 to replace W#20120683 for Kellen Walker, Head Baseball Coach. It is on the Inventory counter in ITC008 with IFC Setup form. Kellen may have a older PC laptop W#20090727 that he might be turning in as well. We are only replacing the desktop at this time as his primary station.	Add Attachment