Service Request Ticket

Service Request Information

CONTACT	Name	Karns, Keith	Date	Apr 07, 2020 02:00 PM
	Department	Creative Arts/Music	Phone	88541
	Location		Email	karnsk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161089 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
	Serial No.	C02TTK4THV29	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019010857 APR2020 ORDER11737;
	Wireless NIC	DC:A9:04:84:61:0C
	Bluetooth NIC	DC:A9:04:8B:F8:B9

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Apr 09, 2020 07:59 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Apr 09, 2020 07:58 AM	Verified they were installed on the computer after JAMF inventory update.	Add Attachment
John Rushing	Apr 08, 2020 02:02 PM	Added computer to all the Mac App Store VPP apps in JAMF. Install should happen automatically then next time the computer checks in.	Add Attachment
Tricia Flaherty	Apr 07, 2020 02:41 PM	Task reassigned to John Rushing.	Add Attachment
Tricia Flaherty	Apr 07, 2020 02:41 PM	All 5 apps are available in JAMF for Managed Distribution. End user is Music NTT Keith Karns and laptop is W#20161089. Please assign him Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, & Mainstage 3. Let him know how to retrieve what apps he needs ? Self Service?	Add Attachment
Tricia Flaherty	Apr 07, 2020 02:00 PM	waiting for Apple to put apps in Managed distribution for WOU location	Add Attachment