Service Request Ticket - # 75860

Service Request Information

CONTACT Name Cannon, Melissa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 07, 2020 03:03 PM
Department Behavioral Sciences Division Phone 88512
Location Email cannonm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20190529[Edit Inv] (opens in a new window) Bldg/Room TODD 346
Service Tag Description Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
Serial No. FVFZ5ZALL410 Location Melissa Cannon, Asst Professor Gerontology

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.14 (Mojave) Software Microsoft Office from XXXX2019009325; TRANSFER FROM W#20150771:ATLAS.ti Educational Single User License (PCv.7 & MACv.1) VISA2015005438, SPSS v26 from Student Tech site license auth codes renews July 1st every year(v26 APR2020); MAXQDA Plus v12 Single-User ED license VISA201706553;

Wireless NIC A4:83:E7:71:6A:0B


Bluetooth NIC A4:83:E7:7D:9A:46


TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public

Entered by Date Memo
John Rushing Apr 30, 2020 12:15 PM
Status changed from (6) Ready to Deliver to (5) Completed
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John Rushing Apr 30, 2020 12:12 PM
Delivered on 4/30/2020
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John Rushing Apr 29, 2020 04:13 PM
Status changed from (1) Pending to (6) Ready to Deliver
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John Rushing Apr 29, 2020 04:13 PM
Sent email to schedule delivery.
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John Rushing Apr 27, 2020 03:39 PM
Installed Atlas and SPSS
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John Rushing Apr 27, 2020 03:32 PM
Laptop finished with base imaging.  Adding 
additional software.
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John Rushing Apr 27, 2020 02:38 PM
Looks like Geno started the Imaging.
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Shandelle Plasker Apr 27, 2020 01:51 PM
Task reassigned to John Rushing.
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John Rushing Apr 24, 2020 04:54 PM
Task reassigned to Shandelle Plasker.
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Tricia Flaherty Apr 09, 2020 10:16 AM
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Apr 09, 2020 10:16 AM
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Apr 09, 2020 10:16 AM
The laptop W#20190529[Edit Inv] and GFA setup form are on the 
Inventory counter in ITC008
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Tricia Flaherty Apr 08, 2020 09:47 AM
Shandelle should have water damaged laptop 
W#20150771[Edit Inv] 
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Tricia Flaherty Apr 08, 2020 09:45 AM
she wants standard Mac laptop.  I have assigned W#20190529[Edit Inv].  She has the following Software titles that will 
need to transfer to the new laptop:
--ATLAS.ti Educational Single User License (PC v.7 & MAC v.1)  VISA2015005438;
T:\ATLAS.ti\ATLAS.ti_7
--SPSS v* from Student Tech site license auth codes renews July 1st every year(v26 APR2020);
T:\Spss\CAMPUS_STD_AUTHUSER_SPSS_STAT_AMOS\SPSS26StatisticsSTD_AuthUser
--MAXQDA Plus v12 Single-User ED license VISA201706553;
T:\MAXQDA+\MAXQDA12
***IF possible need to do this: If you want to transfer MAXQDA to a different computer, you need to deactivate 
your current MAXQDA installation. Once this is done, your serial number can be used for an activation of 
MAXQDA on your new computer.  Let me know if you can do this and get activation error on load(*too many 
activations)
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Tricia Flaherty Apr 07, 2020 05:14 PM
Sent email with option to TT faculty Melissa Cannon
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Shandelle Plasker Apr 07, 2020 03:03 PM
Laptop 20150771[Edit Inv] needs replacement. 

Gave her loaner with WOU#20150637[Edit Inv]
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