Service Request Ticket - # 75861

Service Request Ticket - # 75861

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Service Request Information

CONTACT	Name	Buncal, Ermie	Date	Apr 08, 2020 08:57 AM
	Department	Business/Economics Division	Phone	88799
	Location		Email	buncale@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181045 (opens in a new window)	Bldg/Room	ITC 005 A
	Service Tag	886TDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	886TDW2	Location	WOU TV
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E5:F7:12

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	ellism@wou.edu	88629

Tracking

Entered by	Date	Memo
Michael Ellis			Email Public
Entered by	Date	Memo
Michael Ellis	May 01, 2020 10:24 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Michael Ellis	May 01, 2020 10:24 AM	He has formatted the flash drives and is doing one last scan on his desktop. Closing for now, will re-open if we get another alert...	Add Attachment
Brittany Franklin	Apr 28, 2020 11:55 AM	Michael, would you be able to talk to this guy about security tips? This is the nth time he's infected himself (and before, the network drives, not just his own) with a malicious trojan link. Seems like he keeps getting into trouble :(	Add Attachment
Brittany Franklin	Apr 28, 2020 11:54 AM	Task reassigned to Michael Ellis.	Add Attachment
Megan Thibeault	Apr 28, 2020 11:50 AM	Task reassigned to Brittany Franklin.	Add Attachment
Megan Thibeault	Apr 28, 2020 11:50 AM	This is a usb or back up drive, its not on the computer.	Add Attachment
Bradley Karkanen	Apr 28, 2020 11:50 AM	This being on drive E it is probably on a flash drive.	Add Attachment
Brittany Franklin	Apr 17, 2020 10:08 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Brittany Franklin	Apr 08, 2020 08:57 AM	Sophos Central Event Details for Western Oregon University What happened: We could not clean up a threat. Where it happened: W20181045 Path: E:\Downloads.lnk What was detected: Troj/Lnk-I User associated with device: MASH\buncale How severe it is: High This is the second time Ermie has had the malicious link/trojan issue. Last time, it got into the network drives.	Add Attachment