Service Request Ticket - # 75864

Service Request Ticket - # 75864

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Service Request Information

CONTACT	Name	Lilley, Mark	Date	Apr 09, 2020 08:07 AM
	Department	Facilities Services	Phone	88239
	Location		Email	lilleym@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160110 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	9XRPPD2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9XRPPD2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	18:66:DA:1C:A2:42

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	franklinb@wou.edu	89267

Tracking

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	May 14, 2020 02:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brittany Franklin	May 14, 2020 02:53 PM	Task reassigned to Brittany Franklin.	Add Attachment
Brittany Franklin	May 14, 2020 02:52 PM	Checked his computer out, the files don't seem to be there anymore. His cache must've cleared since this ticket was created.	Add Attachment
Brittany Franklin	Apr 14, 2020 08:37 AM	And more again was found on his computer :(	Add Attachment
Brittany Franklin	Apr 14, 2020 08:36 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Brittany Franklin	Apr 14, 2020 08:36 AM	C:\Users\lilleym\AppData\Local\Google\Chrome\User Data\Default\Cache\f_000826 C:\Users\lilleym\AppData\Local\Google\Chrome\User Data\Default\Cache\f_000822 C:\Users\lilleym\AppData\Local\Google\Chrome\User Data\Default\Cache\f_000827 C:\Users\lilleym\AppData\Local\Google\Chrome\User Data\Default\Cache\f_00083c	Add Attachment
Brittany Franklin	Apr 13, 2020 08:48 AM	More was found on his computer: C:\Users\lilleym\AppData\Local\Google\Chrome\User Data\Default\Cache\f_000234 C:\Users\lilleym\AppData\Local\Google\Chrome\User Data\Default\Cache\f_0002bd C:\Users\lilleym\AppData\Local\Google\Chrome\User Data\Default\Cache\f_0004d0 C:\Users\lilleym\AppData\Local\Google\Chrome\User Data\Default\Cache\f_000538	Add Attachment
Brittany Franklin	Apr 09, 2020 08:07 AM	Since these are in the Chrome cache, they're probably not there anymore. Still good to check though. Please put in my queue after investigation, so I can clear the alerts :)	Add Attachment
Brittany Franklin	Apr 09, 2020 08:07 AM	C:\Users\lilleym\AppData\Local\Google\Chrome\User Data\Default\Cache\f_000a5d C:\Users\lilleym\AppData\Local\Google\Chrome\User Data\Default\Cache\f_000a0b C:\Users\lilleym\AppData\Local\Google\Chrome\User Data\Default\Cache\f_000a58 C:\Users\lilleym\AppData\Local\Google\Chrome\User Data\Default\Cache\f_000a66 C:\Users\lilleym\AppData\Local\Google\Chrome\User Data\Default\Cache\f_000a70 C:\Users\lilleym\AppData\Local\Google\Chrome\User Data\Default\Cache\f_000a8a	Add Attachment