Service Request Ticket

Service Request Information

CONTACT	Name	Taylor, Steve	Date	Apr 10, 2020 11:50 AM
	Department	Natural Science/ Earth and Physical Science	Phone	88398
	Location		Email	taylors@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130553 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MM334VDV30	Location	returned to UCS 3-2020 was Melinda Shimizu
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0092993, Adobe Web&Design CCE MAC license PurchTBA,
	Wired NIC	68:5B:35:B2:8A:A3
	Wireless NIC	60:03:08:EB:AE:2A
	Bluetooth NIC	60:03:08:EB:AE:2B

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Apr 13, 2020 03:27 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Apr 13, 2020 03:27 PM	Steve can in to pick up the laptop. I made Steve and admin.	Add Attachment
John Rushing	Apr 13, 2020 03:26 PM	Task reassigned to John Rushing.	Add Attachment
John Rushing	Apr 10, 2020 01:38 PM	It is located in the SRD desk area in a black bag with Steve's name written on it.	Add Attachment
John Rushing	Apr 10, 2020 01:37 PM	Task reassigned to Shandelle Plasker.	Add Attachment
John Rushing	Apr 10, 2020 01:37 PM	He said he will be on campus Monday 4/13/2020 to pick it up.	Add Attachment
John Rushing	Apr 10, 2020 11:59 AM	Called and sent email to Steve to let him know that the laptop is ready.	Add Attachment
John Rushing	Apr 10, 2020 11:51 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Apr 10, 2020 11:51 AM	Laptop is ready for delivery.	Add Attachment
John Rushing	Apr 10, 2020 11:51 AM	I installed the Webex and Zoom clients.	Add Attachment
John Rushing	Apr 10, 2020 11:51 AM	Added the wouloaner admin account	Add Attachment
John Rushing	Apr 10, 2020 11:50 AM	Laptop was reimaged with 10.15. It has Office and Adobe DC installed.	Add Attachment