Service Request Ticket - # 75870

Service Request Ticket - # 75870

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Service Request Information

CONTACT	Name	Ni, Chung-Fan	Date	Apr 13, 2020 08:50 AM
	Department		Phone	88038
	Location		Email	NIC@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150516 (opens in a new window)	Bldg/Room	ACK
	Service Tag	7VTWR72	Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	7vtwr72	Location	UNKNOWN \| PDR
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Enterprise	Software	Upgrade Win7 Pro to Win7 Enterprise and load Language Packs(WIN Ultimate&Enterprise only) Microsoft Desktop Ed license XXXX2015004715; TRANSFER from W#20111116 -Camtasia Studio Academic Electronic Version 7.1 from VISA2011002953 MAY2016 SR60183; Pioneer Blu-ray burner bundled software on T:Drive at: T:\1. Drivers\External_BluRay_Burner\Pioneer\Pioneer_BDR-XD-5B;

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jun 17, 2020 03:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Jun 17, 2020 03:07 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	Jun 17, 2020 03:07 PM	I just got this laptop back in a GFA. I am holding it for 2 weeks and will reimage it. I am gonna close this ticket.	Add Attachment
Peter Puettmann	May 20, 2020 12:04 PM	She is attempting at home fix with info i have provided.	Add Attachment
Peter Puettmann	May 20, 2020 09:58 AM	**This is an outgoing email** Hi Chung-Fan, I need some additional information regarding service request #75870 Description: Malware found on W20150516 It appears that our virus protection software found potential Malware on your laptop. I would love to have me or another technician meet with you to get this resolved. Is your PC Laptop (20150516) on campus? If not, would you be able to bring it into UCS on campus during our open office hours 9am to noon, 5 days a week. If this isn't an option for you we can work something else out. Thanks for your time an have a great day! -Peter, UCS Tech 88925	Add Attachment Public
Brittany Franklin	Apr 13, 2020 08:50 AM	Sophos Central Event Details for Western Oregon University What happened: We could not clean up a threat. Where it happened: W20150516 Path: E:\back up\D2 Drive\before phds\雜七雜八\輔助療法研習\輔助療法研習\問卷回收共82份.doc What was detected: WM97/Melissa-AJ User associated with device: MASH\nic How severe it is: High	Add Attachment