Service Request Ticket - # 75871

Service Request Ticket - # 75871

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Service Request Information

CONTACT	Name	Perez Sanchez, Jose	Date	Apr 13, 2020 08:51 AM
	Department	Humanities Division	Phone	88430
	Location		Email	perezsanchezj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181056 (opens in a new window)	Bldg/Room	WUC 130
	Service Tag	886MDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	886MDW2	Location
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	6C:2B:59:E7:D2:27

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Sep 28, 2020 11:43 AM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Sep 28, 2020 11:43 AM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Sep 28, 2020 11:43 AM	Its happy!!! Closing this	Add Attachment
Peter Puettmann	Jul 21, 2020 01:01 PM	noted	Add Attachment
Megan Thibeault	Jul 21, 2020 09:58 AM	Still not happy, maybe see if Karen or Public safety can let you in to clean up. Still not happy	Add Attachment
Peter Puettmann	May 20, 2020 10:02 AM	**This is an outgoing email** Hi Jose, I need some additional information regarding service request #75871 Description: Sophos PUA found on W20181056 It appears that our virus protection software found potential Malware on your PC. I would love to have me or another technician work on it to get this resolved. Is your PC (20181056) on campus? If not, would you be able to bring it into UCS on campus during our open office hours 9am to noon, 5 days a week. You only need to bring in the PC box, cables, monitors, and other peripherals are not necessary. If this isn't an option for you we can work something else out. Thanks for your time an have a great day! -Peter, UCS Tech 88925	Add Attachment Public
Brittany Franklin	Apr 13, 2020 08:51 AM	Sophos Central Event Details for Western Oregon University What happened: We could not clean up a potentially unwanted application (PUA). Where it happened: W20181056 Path: C:\Users\perezsanchezj\Downloads\FreemakeVideoConverterSetup_5a46278b-5db4-b0ff-7c99-67e0f34e8f5c.exe What was detected: Generic ML PUA User associated with device: MASH\perezsanchezj How severe it is: Medium	Add Attachment