Service Request Ticket

Service Request Information

CONTACT	Name	Keulks, Gavin	Date	Apr 14, 2020 10:27 AM
	Department	Humanities Division	Phone	88519
	Location		Email	keulksg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20191030 (opens in a new window)	Bldg/Room	APSC 210
	Service Tag		Description	Apple 16 MacBook Pro 2.3GHz 8core SpGry #MVVK2LL/A
	Serial No.	C02CH4UYMD6N	Location	Gavin Keulks, Professor, Dir. of Honors Program
	CPU	Intel Core i9 8core(2.3GHz, 16MB L3 cache)
	OS	MAC OS X 10.15 (Catalina)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	3C:22:FB:52:7C:8F
	Bluetooth NIC	3C:22:FB:5D:28:49

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Apr 17, 2020 11:17 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Apr 17, 2020 11:17 AM	Delivered on 4/17/2020.	Add Attachment
John Rushing	Apr 17, 2020 11:17 AM	Set him up as admin	Add Attachment
John Rushing	Apr 16, 2020 09:49 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Apr 16, 2020 09:49 AM	Laptop is ready for delivery, needs user set as admin.	Add Attachment
John Rushing	Apr 16, 2020 09:49 AM	Imaged using JAMF no OS image. Updated MS office, iLife software. Installed Adobe DC, and configure Sophos.	Add Attachment
John Rushing	Apr 16, 2020 09:47 AM	Task reassigned to John Rushing.	Add Attachment
Tricia Flaherty	Apr 14, 2020 10:30 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Apr 14, 2020 10:27 AM	Laptop W#20191030 is on inventory counter with New Equip Setup form to go to Gavin Keulks as soon as possible. from order#11288	Add Attachment