Service Request Ticket - # 75878

Service Request Information

CONTACT Name Wallace, Eric   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 14, 2020 03:49 PM
Department Creative Arts/Music Phone
Location Email wallacee@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20171272[Edit Inv] (opens in a new window) Bldg/Room ITC 103
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. FVFWT5LSHV29 Location 2 weeks starting 12/15/23

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2017006552; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019010932 APR2020 ORDER11737;

Wireless NIC 88:E9:FE:77:A5:DD


Bluetooth NIC 88:E9:FE:76:9E:77

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Apr 22, 2020 08:32 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Apr 22, 2020 08:32 AM 
Verified they are installed using JAMF.
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John Rushing Apr 14, 2020 04:37 PM 
Added via JAMF.  Applications should auto install 
on next check-in.
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Tricia Flaherty Apr 14, 2020 03:49 PM 
All 5 apps are available in JAMF for Managed Distribution. 
End user is Music NTT Eric Wallace and laptop is W#20171272[Edit Inv].  
Please assign him Final Cut ProX, Motion 5, Compressor 4, 
Logic Pro X, & Mainstage 3.  Let him know how to retrieve what 
apps he needs ? Self Service?
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