Service Request Ticket

Service Request Information

CONTACT	Name	Romine, Jeannie	Date	Apr 16, 2020 10:26 AM
	Department		Phone	88239
	Location		Email	rominej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171093 (opens in a new window)	Bldg/Room	PP 119
	Service Tag	CSFGRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSFGRP2	Location	Kevin Thibeault
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:AA:C9

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Apr 21, 2020 11:12 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	Apr 21, 2020 11:12 AM	Original machine has been put back in place. Loaner has been brought back.	Add Attachment
Shandelle Plasker	Apr 20, 2020 04:55 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Apr 20, 2020 04:55 PM	**This is an email** Hi Jeannie, Your machine is all done and ready for delivery. What day would be best for you to deliver this? Thank you,Shandelle	Add Attachment
John Rushing	Apr 17, 2020 04:44 PM	Task reassigned to Shandelle Plasker.	Add Attachment
John Rushing	Apr 17, 2020 04:23 PM	I ran Dell Command Updates. It still needs OS updates check, delivered back to Facilities and the user set as admin. Computer was at the desk as you first walk in to the main office.	Add Attachment
John Rushing	Apr 17, 2020 02:32 PM	The computer is imaging on the counter near the stereo.	Add Attachment
John Rushing	Apr 16, 2020 02:12 PM	Loaner delivered. 20140074	Add Attachment
Shandelle Plasker	Apr 16, 2020 10:30 AM	They would like a loaner.	Add Attachment
Shandelle Plasker	Apr 16, 2020 10:26 AM	Machine just spins and spins with log in. Took over a day for it to finally log in. They logged out to switch users and it is happening. If re-image needs to happen please try to pull what info off of hard drive under her profile.	Add Attachment