Service Request Ticket

Service Request Information

CONTACT	Name	Freeman, Michael	Date	Apr 16, 2020 02:29 PM
	Department	Creative Arts/Art	Phone	88326
	Location		Email	freemanm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130684 (opens in a new window)	Bldg/Room	CH 109
	Service Tag		Description	Apple MacBook Pro 15-inch w/ Retina Display #Z0PU
	Serial No.	C02ML0QYFD59	Location	Michael Freeman, Art Historian Professor
	CPU	Intel Core i7(2.7GHz quad, 6MB L3 cache)
	OS	MAC OS X 10.12 (macOS Sierra)	Software	Microsoft Office MAC 2011 from P0093836 TRANSFER from W#20080862: Adobe Design Premium CS4 from P0069819; Adobe CC 201* Suite (named user) as of MAY2017; Telestream Screenflow 6.2.1 Upgrade VISA2016006355 MAY2017(emailed s#); VueScan Pro(v9.6) VISA2018008191 emailed freemanm@wou,edu 10-8-2018 ;Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019010958 APR2020 ORDER11945;
	Wireless NIC	3C:15:C2:C5:30:C8
	Bluetooth NIC	3C:15:C2:C5:30:C9

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Apr 23, 2020 02:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Apr 23, 2020 02:43 PM	Installed JAMF and then pushed apps. He will contact us back if they do not show up soon.	Add Attachment
John Rushing	Apr 22, 2020 08:34 AM	Sent email to setup time to add to JAMF so we can push the applications.	Add Attachment
Tricia Flaherty	Apr 16, 2020 02:29 PM	All 5 apps are available in JAMF for Managed Distribution. for Art professor, Michael Freeman and MAC laptop W#20130684 Please assign him Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, & Mainstage 3. Let him know how to retrieve what apps he needs	Add Attachment