Service Request Ticket

Service Request Information

CONTACT	Name	Schmidt, Katherine	Date	Apr 17, 2020 08:44 AM
	Department	Writing Center	Phone	88234
	Location		Email	schmidtk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20141274 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Air 13.3 #Z0RJ
	Serial No.	C1MPX3SZG944	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(1.6GHz dual-core, 3MB L3)
	OS	MAC OS X 10.11 (El Capitan)	Software	MS Office 2011 Std for MAC from XXXX2014004298; UPG with Microsoft Capmus Agreement to Office 2016 for MAC; transferred from 20120660 Adobe Photoshop Extended CS4 Mac from P0074268
	Wireless NIC	E0:AC:CB:6C:ED:B8
	Bluetooth NIC	E0:AC:CB:6C:ED:B9

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jul 21, 2020 09:59 AM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Jul 21, 2020 09:59 AM	Task reassigned to Megan Thibeault.	Add Attachment
Megan Thibeault	Jul 21, 2020 09:59 AM	Sophos is happy, closing this ticket.	Add Attachment
Peter Puettmann	May 20, 2020 09:53 AM	can you look into this before i contact user?	Add Attachment
Peter Puettmann	May 20, 2020 09:52 AM	/Users/schmidtk/Library/Mobile Documents/com~apple~CloudDocs/Downloads/AdobeFlashPlayerInstaller.dmg	Add Attachment
Brittany Franklin	Apr 17, 2020 08:44 AM	Sophos Central Event Details for Western Oregon University What happened: We could not clean up a potentially unwanted application (PUA). Where it happened: W20141274 Path: /Users/schmidtk/Library/Mobile Documents/com~apple~CloudDocs/Downloads/AdobeFlashPlayerInstaller.dmg What was detected: Bundlore User associated with device: W20141274\schmidtk	Add Attachment