Service Request Ticket - # 75890

Service Request Information

CONTACT Name Thakur, Garima   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 17, 2020 11:14 AM
Department Creative Arts/Art Phone 89247
Location Email thakurg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20120365[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Macbook Air 13-in, 256GB Flash Storage #Z0ND
Serial No. C02JF4FRDRVG Location PDR 2023 Giveaway

CPU Intel Core i7(2.0GHz, 4MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 for MAC std from P0087063

Wireless NIC 14:10:9F:ED:07:EE


Bluetooth NIC 14:10:9F:ED:07:EF

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing May 22, 2020 03:07 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing May 22, 2020 03:07 PM 
I ran a new scan and it came up clean.
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John Rushing May 22, 2020 02:31 PM 
Confirmed the file was removed.
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John Rushing May 22, 2020 11:21 AM 
Added to JAMF remove file.  Waiting for the next 
check-in to run.
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Brittany Franklin May 14, 2020 03:17 PM 
Hey John, could you delete this in JAMF? :)
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Brittany Franklin May 14, 2020 03:17 PM 
Task reassigned to John Rushing.
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Brittany Franklin Apr 17, 2020 11:14 AM 
Sophos Central Event Details for Western Oregon University

What happened: We could not clean up a potentially unwanted application (PUA).

Where it happened: W20120365

Path: /Users/thakurg/Downloads/FlashPlayer.dmg

What was detected: Bundlore

User associated with device: W20120365\thakurg
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