Service Request Ticket - # 75893

Service Request Information

CONTACT Name Cervantes-Almonte, Lisette   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 21, 2020 09:52 AM
Department Abby’s House Phone 89422
Location Email cervantesalmontel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20191025[Edit Inv] (opens in a new window) Bldg/Room WUC
Service Tag Description Apple 13in MacBook Pro Touch Bar SpcGry #Z0W5
Serial No. FVFCH21PL414 Location Kailey Knospe - Abby's House WUC 106; itc parts pi

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.15 (Catalina) Software Microsoft Office from XXXX2019009325;

Wireless NIC 3C:22:FB:32:21:D2


Bluetooth NIC 3C:22:FB:33:CA:71

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen May 05, 2020 03:28 PM 
Status changed from (6) Ready to Deliver to (5) Completed
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Bradley Karkanen May 05, 2020 03:28 PM 
She came and picked it up.
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John Rushing May 05, 2020 08:45 AM 
****This is an email****
Thank you so much! I will be able to pick it up 
today at 2PM

Best,
Lisette
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Bradley Karkanen May 05, 2020 08:39 AM 
****This is an outgoing email****
Hi Lisette,

I need some additional information regarding 
service request #75893

Description: NEW EQUIP SETUP: Apple 13in MacBook 
Pro Touch Bar laptop W#20191025[Edit Inv]  to Lisette 
WUC106E (order#11937)

When will you be available to pick up your new 
laptop? We have it ready for you.
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Public
Bradley Karkanen May 05, 2020 08:37 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Bradley Karkanen May 05, 2020 08:37 AM 
In the OUT Box
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Bradley Karkanen May 05, 2020 08:18 AM 
I started Office updates and Acrobat
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Megan Thibeault May 04, 2020 09:49 AM 
Can you finish this up tomorrow when you get in? And contact the user.
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Megan Thibeault May 04, 2020 09:48 AM 
****This is an email****
I started the imaging of the Laptop on Friday before I left.  It is located on the stand up desk near Paul’s desk.  It had just started so we will need to go through all the imaging steps on it.

 

Thanks,

-John
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Megan Thibeault May 04, 2020 09:47 AM 
Task reassigned to Bradley Karkanen.
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Megan Thibeault May 04, 2020 09:47 AM 
****This is an email****
Lisette,

 

I am including the UCS Techs and Service Request Desk in this reply, as the laptop has arrived and is in their work queue under Service Request  #75893.   They will be the ones to arrange the setup and delivery with you directly.  Let me know if you have any other questions

 

Tricia

 

On Mon, May 4, 2020 at 9:24 AM Lisette Cervantes Almonte  wrote:

    Good morning Tricia,

     

    Has the laptop been delivered? I will be on campus tomorrow and can pick it up if it has arrived.

     

    Best,

    Lisette
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Shandelle Plasker Apr 27, 2020 01:52 PM 
Task reassigned to John Rushing.
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Tricia Flaherty Apr 21, 2020 10:06 AM 
Task reassigned to Shandelle Plasker.
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Tricia Flaherty Apr 21, 2020 10:06 AM 
Priority changed from (3) Priority to (2) High Priority.
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Tricia Flaherty Apr 21, 2020 09:52 AM 
This Apple laptop W#20191025[Edit Inv] with bag and adapters is on 
the inventory counter in ITC008 with NEW EQUIP Setup 
form and goes to Lisette Cervantes-Almonte in Abby's 
House WUC106E
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