Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Caceda, Carmen	Date	Apr 21, 2020 11:13 AM
	Department	College of Education	Phone	88409
	Location		Email	cacedac@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20191034 (opens in a new window)	Bldg/Room	RWEC 222
	Service Tag		Description	Xerox B210/DNI Monochrome Laser Printer #B210/DNI
	Serial No.	HAQ688440	Location	Carmen Caceda, Assoc Professor
	Model	B210/DNI	Hostname
	Notes	Two-Sided Printing Print Speed: 31 ppm Print Resolution: 1200 x 1200 dpi Monthly duty cycle up to 30,000 pages Dimensions (W x H x D)14.5 x 8.4 x 13.2in Weight 16.67 lbs; LOCAL USB	Ink/Toner Refill
	Wired NIC	9C:93:4E:AB:FB:3C

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jun 19, 2020 03:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jun 19, 2020 03:48 PM	CARMEN IS ALLL GOOD	Add Attachment
Peter Puettmann	Jun 12, 2020 08:20 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Peter Puettmann	Jun 12, 2020 08:20 AM	Carmen is dealing with some family stuff, task on hold for now.	Add Attachment
Peter Puettmann	Jun 12, 2020 08:20 AM	Status changed from (2) Scheduled to (4) On Hold	Add Attachment
Peter Puettmann	Jun 11, 2020 08:13 AM	**This is an outgoing email** Hi Carmen, I need some additional information regarding service request #75894 Description: NEW EQUIP SETUP: Xerox B210/DNI Monochrome Laser Printer #B210/DNI to RWEC 222 LOCAL USB When would be a good time for me to meet you in your office to get this set up? I personally take Mondays off but we do have techs in everyday of the week, if Tue-Fri doesnt work for your schedule. Just let me know, and have a great day! --Peter P. UCS Student Tech	Add Attachment Public
Peter Puettmann	Jun 05, 2020 11:39 AM	wasnt there. left vm to reschedule	Add Attachment
Megan Thibeault	Jun 02, 2020 08:59 AM	**This is an email** Hi, Megan, I'm still planning to be at the university on Friday. If not, I'll email you back. Carmen	Add Attachment
Megan Thibeault	Jun 02, 2020 08:38 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jun 02, 2020 08:37 AM	**This is an outgoing email** Hi Carmen, I need some additional information regarding service request #75894 Description: NEW EQUIP SETUP: Xerox B210/DNI Monochrome Laser Printer #B210/DNI to RWEC 222 LOCAL USB Printer setup Please make sure that you make it to our office by 11:45am on Friday due to our only tech will be in the office until 12pm. If Friday doesn't work we will need to reschedule to another day. Thanks, Megan	Add Attachment Public
John Rushing	Jun 01, 2020 10:53 AM	Task reassigned to Megan Thibeault.	Add Attachment
John Rushing	Jun 01, 2020 10:53 AM	June 5th is my Furlough day so I moved it over to your queue.	Add Attachment
Shandelle Plasker	May 29, 2020 02:22 PM	Task reassigned to John Rushing.	Add Attachment
Shandelle Plasker	May 29, 2020 02:22 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shandelle Plasker	May 29, 2020 02:22 PM	Hi Carmen, We are located in ITC 009. It's behind the large ITC. There is a parking lot right behind the admin building that also shares with our building. Shandelle	Add Attachment
Shandelle Plasker	May 29, 2020 02:20 PM	**This is an email** Good morning, Shandelle, Thanks for your response, and I'd like to schedule an appointment to pick up my printer for June 5th at 11 a.m. Where are you located? Carmen	Add Attachment
Shandelle Plasker	May 26, 2020 03:06 PM	**This is an email** Hi Carmen, Thursday and Friday of this week we are a little short staffed. We have a technician in the office from 8am to 12pm. Next week we have a technician in the office from 8am to 5pm M-F. 9am to 12pm doors are unlocked for walk-ins. If you come after those times, doors are locked so we ask that you let us know a time so we can let the technician know you are coming. Shandelle	Add Attachment
Shandelle Plasker	May 26, 2020 03:06 PM	**This is an email** Hi, Shandelle, No, I'd like to have it at home since I'll continue to work online during the summer. Carmen	Add Attachment
Shandelle Plasker	May 26, 2020 11:03 AM	**This is an email** Hi Carmen, Are you wanting this setup in your office? If so we can deliver it. Shandelle	Add Attachment
Shandelle Plasker	May 26, 2020 11:03 AM	**This is an email** Good morning, Shendelle, Thanks for your email. Where do I have to go and what's your time frame? The earliest I can possibly go is Thursday. Carmen	Add Attachment
Shandelle Plasker	May 26, 2020 08:33 AM	**This is an email** Hi Carmen, I have your new printer ready to be delivered. I was wondering if today would work? If not what day and time would work> Shandelle	Add Attachment
Tricia Flaherty	Apr 21, 2020 11:13 AM	This printer W#20191034 is on the floor by Inventory Counter in ITC008 with Invoice copy	Add Attachment