Service Request Ticket - # 75895

Service Request Information

CONTACT Name Grouger, Debra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 21, 2020 01:04 PM
Department The Research Institute Phone 88293
Location Email kenyond@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130040[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. F57P7Y1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091252 downgraded to Office Pro Plus 2010, Adobe Design&Web Prem CS6 WIN from P0091622; TRANSFERRED TO ROXANNA MARVIN SEPT2071 [Adobe CC201* Named user from UCS order #8625 ]

Wired NIC B8:CA:3A:A2:E3:F8

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker May 19, 2020 12:16 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Shandelle Plasker May 19, 2020 12:16 PM 
Delivered original machine and brought back 
loaner.
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Shandelle Plasker May 18, 2020 04:31 PM 
Left voicemail on Dakota's cell
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Shandelle Plasker May 18, 2020 04:30 PM 
****This is an email****
Hi Shandell - Dakota’s cell is 541-604-6391


Debbie Gougér
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Shandelle Plasker May 18, 2020 10:55 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker May 18, 2020 10:55 AM 
Hi Debra,

One of your student workers Dakota had a bad 
hard drive in their work machine. I came down 
and installed a loaner machine for her. I 
replaced her hard drive with a spare we had in 
the office and would like to contact her so I 
can deliver her original machine. I realized I 
do not have any contact information for her. Do 
you know an email or phone number I can reach 
her at?


Thank you,
Shandelle
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Shandelle Plasker Apr 21, 2020 01:04 PM 
Her student Dakota called in with hard drive 
issues. Gave Loaner with WOU#20140074[Edit Inv].

Running Diognostics on machine
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