Service Request Ticket

Service Request Information

CONTACT	Name	Hughes, Henry	Date	Apr 22, 2020 03:25 PM
	Department	Humanities Division	Phone	89494
	Location		Email	hughesh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190530 (opens in a new window)	Bldg/Room	BELL 316
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFZ5ZKLL410	Location	Henry Hughes, English professor (replace 20101085)
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	A4:83:E7:71:A4:49
	Bluetooth NIC	A4:83:E7:7D:FC:F6

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Apr 24, 2020 11:46 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Apr 24, 2020 11:46 AM	I did not receive W20101085 back, but he did pickup the 20190530 laptop.	Add Attachment
John Rushing	Apr 24, 2020 09:57 AM	Laptop in in the Outbox in ITC 008	Add Attachment
John Rushing	Apr 24, 2020 09:46 AM	Status changed from (5) Completed to (6) Ready to Deliver	Add Attachment
John Rushing	Apr 24, 2020 09:46 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Apr 24, 2020 09:46 AM	Laptop is ready, Henry needs admin.	Add Attachment
John Rushing	Apr 24, 2020 09:44 AM	Updated Office, Added Adobe DC, Zoom.	Add Attachment
John Rushing	Apr 24, 2020 08:44 AM	Imaging on my desk.	Add Attachment
Tricia Flaherty	Apr 23, 2020 08:50 AM	Task reassigned to John Rushing.	Add Attachment
Tricia Flaherty	Apr 23, 2020 08:50 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Apr 22, 2020 03:28 PM	I have at Bill's request assigned a NEW GFA laptop W#20190530 to replace a loaner exempt laptop W#20101085 for Henry Hughes even though it is not his primary workstation, it Will be on the Inventory Counter shelf in ITC008 n 4-22-2020 with GFA setup form . For the record Henry also has a pc desktop W#20160987	Add Attachment 20190530_GFA_Setup Sheet.pdf