Service Request Ticket - # 75904

Service Request Information

CONTACT Name Silbernagel, Darin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 27, 2020 08:30 AM
Department VP Finance & Administration Phone 88176
Location Email silbernd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20171222[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 6M5L4Q2 Description Dell Latitude 7290 12.6-inch ultrabook
Serial No. 6M5L4Q2 Location UCS 2 weeks pile (battery broken)

CPU Intel Core i5-7300U 7th Gen (Dual Core, 2.60Gz, 3MB)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552;

Wired NIC 10:65:30:63:CF:31


Wireless NIC 14:4F:8A:5D:F7:AF


Bluetooth NIC 14:4F:8A:5D:F7:B3

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
Moshe Martinez Jun 29, 2021 10:15 AM 
Revisited this today. User had middle monitor (VGA) displaying very low resolution. Updated drivers and that didn't fix it. Had to turn off the laptop monitor so only 2 monitors remained, which fixes the issue. Updated the "change what closing the lid does".
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John Rushing Apr 27, 2020 08:52 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Apr 27, 2020 08:52 AM 
We unplugged the laptop let it sit for 30 
seconds and the TPM message was gone.  We then 
went into the Power settings for the lib and 
tuned it to sleep, saved, turned it to do 
nothing, saved and now its working again.  This 
also fixed the resolution.  The resolution was 
off because it was supporting 3 monitors.
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Megan Thibeault Apr 27, 2020 08:31 AM 
****This is an email****
W20171222

He's here now if anyone is available.

Thanks
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Megan Thibeault Apr 27, 2020 08:30 AM 
****This is an email****
From Shea:

Submitting for Darin, 

He's seen the message "TPM device is not detected" 2 or 3 times in the past week.  F1 to reboot and it appears to come back fine.  

He has also been running his laptop with the lid closed and using two monitors.  Now when he closes the lid, it appears to go to sleep.  With the lid open his resolution on the left monitor is much reduced from what it was before.
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