Service Request Ticket

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Service Request Information

CONTACT	Name	Harrington, Rachel	Date	Apr 28, 2020 09:41 AM
	Department	College of Education	Phone	88831
	Location		Email	harringr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190531 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 13in MacBook Pro Touch Ba SpcGry #MUHP2LL/A
	Serial No.	FVFZ5QSWL410	Location	Loaner Shelf
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.14 (Mojave)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	A4:83:E7:71:B4:BC
	Bluetooth NIC	A4:83:E7:7C:5C:CD

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	May 08, 2020 02:03 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
John Rushing	May 08, 2020 02:03 PM	Picked up computer today 5/8/2020.	Add Attachment
John Rushing	May 08, 2020 02:02 PM	Task reassigned to John Rushing.	Add Attachment
John Rushing	May 08, 2020 12:29 PM	Would like to pick it up at 1:30pm on 5/8/2020.	Add Attachment
Shandelle Plasker	May 04, 2020 01:09 PM	**This is an email** No probably not. I live in Corvallis so I'm not on campus ever. I will have to figure out another day I can drive up for it. I will let you know when I can figure that out. Rachel	Add Attachment
Shandelle Plasker	May 04, 2020 11:40 AM	**This is an email** Hi Rachel, Our office closes at 5PM each day. Is there another time that would work? Shandelle	Add Attachment
Shandelle Plasker	May 04, 2020 11:40 AM	**This is an email** Awesome! I will be on campus on Wednesday. Is there any way I could pick it up at 5:15? I am running a meeting all day in my office on Zoom so I don't want to switch to a new computer in the middle of that. The meeting ends at 5:00 and then I could run over. Will that work? Rachel	Add Attachment
Shandelle Plasker	May 04, 2020 08:22 AM	Status changed from (6) Ready to Deliver to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	May 04, 2020 08:22 AM	**This is an email** Hi Rachel, Your replacement laptop is all ready to be picked up. What day and time would work best for you to pick this up? When you are here once logged in I will need to give you admin rights and add any printers you need. Thank you, Shandelle	Add Attachment
John Rushing	May 04, 2020 07:54 AM	Task reassigned to Shandelle Plasker.	Add Attachment
John Rushing	May 04, 2020 07:54 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	May 04, 2020 07:54 AM	She needs contacted.	Add Attachment
John Rushing	May 01, 2020 10:57 AM	Laptop finished Imaging and is in ITC 008 on counter, no setup sheet.	Add Attachment
John Rushing	Apr 30, 2020 01:30 PM	Imaging at my desk	Add Attachment
John Rushing	Apr 30, 2020 09:51 AM	Upgrading OS from 10.14 to 10.15.	Add Attachment
Tricia Flaherty	Apr 29, 2020 12:41 PM	Task reassigned to John Rushing.	Add Attachment
Tricia Flaherty	Apr 29, 2020 12:41 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Apr 29, 2020 12:36 PM	I have assigned W#20190531 MAC laptop to replace W#20141278 for Alicia Wenzel RWEC127 ED & Leadership ASASPI believe she was assigned a loaner but that may be under a different sR? The laptop is in the bottom left cubbie closest to the Window in ITC008 Inventory area(Chat me if you need better location info). I will attach the GFA SETUP form to the SR.	Add Attachment 20190531_GFA_Setup Sheet.pdf
Tricia Flaherty	Apr 28, 2020 05:31 PM	she choose the std mac laptop which I will assign in the morning to her. and make this sr into GFA for techs	Add Attachment
Tricia Flaherty	Apr 28, 2020 10:46 AM	Sent her email with replacement options and waiting to hear back. Just for other general info... this user has refused to let us look at her laptop in the past to troubleshoot any issues.	Add Attachment
Shandelle Plasker	Apr 28, 2020 09:41 AM	Her laptop randomly shuts down, freezes, and disconnects from the ethernet. She would like to start the process of getting her laptop replacement.	Add Attachment