Service Request Ticket

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Service Request Information

CONTACT	Name	West, Beverly	Date	Apr 28, 2020 10:30 AM
	Department	VP Academic Affairs/Provost	Phone	88796
	Location		Email	westb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180333 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	252HTQ2	Description	Latitude 7390 i7-8650U 13.3in non-touch Display
	Serial No.	252HTQ2	Location	PDR
	CPU	Intel Core i7-8650U(Quad,8M Cache,1.9GHz,15W,vPro)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; [10-2018 TRANSFERRED from W#20130727 SR69603 Adobe Design Prem CS5.5 WIN from P0083671(transferred from W#20070162 6-2012 SR47648)]
	Wired NIC	E4:B9:7A:2B:C5:11
	Wireless NIC	64:5D:86:4A:28:97
	Bluetooth NIC	64:5D:86:4A:28:98

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jun 18, 2020 11:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jun 18, 2020 11:08 AM	done	Add Attachment
Peter Puettmann	Jun 11, 2020 08:18 AM	she is contacting week of 6/15	Add Attachment
John Rushing	Jun 10, 2020 09:13 AM	Task reassigned to Peter Puettmann.	Add Attachment
Peter Puettmann	Jun 09, 2020 08:37 AM	Task reassigned to John Rushing.	Add Attachment
Peter Puettmann	Jun 09, 2020 08:37 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jun 09, 2020 08:37 AM	**This is an email** I'm curious about why this was closed - the battery hasn't been replaced yet, the original one that was ordered didn't fit and we were waiting for the new one to arrive... Thanks, Bev	Add Attachment
Megan Thibeault	Jun 09, 2020 08:37 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Megan Thibeault	Jun 09, 2020 08:37 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Megan Thibeault	Jun 09, 2020 08:37 AM	Not sure why we closed this. Has the new battery came in?	Add Attachment
Peter Puettmann	Jun 09, 2020 08:31 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Peter Puettmann	Jun 09, 2020 08:31 AM	she came and got this a while ago. cant remember exact date. i know she ended up having issues with charger, not sure weather that was resolved, i was out of office at the time.	Add Attachment
John Rushing	Jun 09, 2020 08:24 AM	Task reassigned to Peter Puettmann.	Add Attachment
Tricia Flaherty	May 19, 2020 10:38 AM	Latest replacement battery has arrived and is on the Inventory counter in ITC008.	Add Attachment
Megan Thibeault	May 12, 2020 11:43 AM	Task reassigned to John Rushing.	Add Attachment
Megan Thibeault	May 12, 2020 11:43 AM	This should be here on Thursday according to the tracking info.	Add Attachment
Megan Thibeault	May 06, 2020 04:08 PM	tracking number 1ZX5656V0368393701	Add Attachment
Megan Thibeault	May 05, 2020 02:14 PM	Quote came into purchasing@wou.edu and I asked Joanie to order it.	Add Attachment
Tricia Flaherty	May 05, 2020 09:54 AM	Task reassigned to Megan Thibeault.	Add Attachment
Tricia Flaherty	May 05, 2020 09:54 AM	Will put battery on Joanie's Desk and Megan is working with Dell Parts and Sales to find battery since their website at Premier and Repair come up with nothing. Warranty told Megan Part # 9W9MX	Add Attachment
John Rushing	May 01, 2020 12:52 PM	Task reassigned to Tricia Flaherty.	Add Attachment
John Rushing	May 01, 2020 12:52 PM	The Dell battery is not fitting. The org battery was a type DJ1J0 and the new one is Type 7CJRC and the screws and tabs are not lining up.	Add Attachment
John Rushing	Apr 29, 2020 04:14 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
John Rushing	Apr 29, 2020 04:14 PM	sent email to schedule delivery/	Add Attachment
Tricia Flaherty	Apr 28, 2020 10:30 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Apr 28, 2020 10:30 AM	The Battery is with invoice on Inventory counter Shelf in ITC008	Add Attachment