Service Request Ticket - # 75912

Service Request Information

CONTACT Name Nail, Ike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 29, 2020 07:56 AM
Department Creative Arts/Music Phone 88341
Location Email naili@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20170821[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook Pro 15in 2.8GHzQuad i7, SpcGry #MPTR
Serial No. C02WF101HTD5 Location parts pile

CPU Intel Core i7(2.8GHz quad, 6MB L3 cache)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2017006552;

Wireless NIC 8C:85:90:CF:EC:51


Bluetooth NIC 8C:85:90:D2:2C:5A


TECHS Submitted by John Rushing Contact rushingj@wou.edu 89242
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

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Entered by Date Memo
John Rushing May 15, 2020 09:40 AM
Status changed from (1) Pending to (5) Completed
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John Rushing May 15, 2020 09:40 AM
He picked up his laptop yesterday 5/14/2020.  
Tricia engraved the top with the WOU number.  
The top was replaced by Apple along with the 
screen.  Apple left the OS intact.  I had Ike 
login here in the office to confirm everything 
was there.
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John Rushing May 15, 2020 09:38 AM
Task reassigned to John Rushing.
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John Rushing May 04, 2020 07:49 AM
Task reassigned to Shandelle Plasker.
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John Rushing May 01, 2020 10:41 AM
His laptop in in the IN Box in ITC 008.
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John Rushing May 01, 2020 10:40 AM
Apple box should arrive on Monday or Tuesday.
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John Rushing Apr 30, 2020 08:20 AM
Send email to give him an update.
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John Rushing Apr 30, 2020 08:20 AM
Backed up a folder off his desktop he requested.
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John Rushing Apr 30, 2020 08:14 AM
Apple Support case 101077362079.
Repair ID: D451955693 
Cost: $99.00 
 
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John Rushing Apr 29, 2020 07:56 AM
He go the loaner 20130829[Edit Inv].
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John Rushing Apr 29, 2020 07:56 AM
Ike brought in his laptop with LCD issues.  There 
is a broken section on the bottom left and the 
screen only shows vertical purple bars. 
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