Service Request Ticket - # 75916

Service Request Information

CONTACT Name Piercy, Andrea   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 30, 2020 11:22 AM
Department Financial Aid Phone 88684
Location Email piercya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Tablet Edit WOU # 20191038[Edit Inv] (opens in a new window) Bldg/Room WUC 119
Service Tag Description Apple 10.2-inch iPad Wi-Fi 32GB SpcGry #MW742LL/A
Serial No. GG7CH2B0MF3M Location SLCD Office iPAD #3

CPU A10X Fusion chip 64bit, Embedded M10 coprocessor


OS iOS 13 Software GoodNotes 5 by Time Base Technology Limited, v5.4.22 iOS app from Apple School Manager (managed distribution) VISA2019011072 (order #11982);

Wireless NIC AC:15:F4:B0:8F:AA


Bluetooth NIC AC:15:F4:A2:41:73

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing May 06, 2020 02:38 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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John Rushing May 06, 2020 02:38 PM 
She picked it up today 5/6/2020.  I mentioned that 
it did not have GoodNote5 and she will put in a 
new purchase request for that.
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Shandelle Plasker May 05, 2020 04:35 PM 
Task reassigned to John Rushing.
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Shandelle Plasker May 05, 2020 04:35 PM 
Never heard back from Andrea after my last email. 
Guessing she will come by or contact us when she 
is ready.
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Shandelle Plasker May 04, 2020 01:08 PM 
****This is an email****
Hi Andrea,

Picking it up would be very helpful. Doors are 
unlocked from 9am to 12pm M-5. A tech is in 
office M-F 8am to 5PM if unlocked hours do not 
work for you. 


Thank you,
Shandelle
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Shandelle Plasker May 04, 2020 01:08 PM 
****This is an email****
Would you like me to come pick it up or will you 
deliver it? I will be in the SLCD office on 
Wednesday for a few hours.
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Shandelle Plasker May 04, 2020 08:27 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker May 04, 2020 08:27 AM 
****This is an email****
Hi Andrea,
U have an iPad ready for delivery. What time 
and day would work best for you?

Shandelle
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John Rushing May 04, 2020 07:51 AM 
Task reassigned to Shandelle Plasker.
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John Rushing May 04, 2020 07:51 AM 
She needs to be contacted.
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John Rushing Apr 30, 2020 04:08 PM 
iPad is ready for delivery, in ITC 008 on shelf.
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John Rushing Apr 30, 2020 03:50 PM 
Imaging the iPad.
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Tricia Flaherty Apr 30, 2020 11:22 AM 
Apple iPad W#20191038[Edit Inv] and and Apple Pencil(1st Gen) 
are on the inventory counter Shelf in ITC008 with 
Invoice.  They are set to go to SLCD Office with contact 
of Andrea Piercy Phone:89461 Email: piercya@wou.edu.  
FYI: SLCD has two previous ipads they purchased in 
February W#20190974[Edit Inv] and 20190975[Edit Inv] that they had also 
purchased app GoodNote5 .  That app was not included 
in this order so if they need that added to the 3rd iPad 
we will need to have them submit a purchase for that:
GoodNotes 5 by Time Base Technology Limited, v5.4.9 
iOS app from Apple School Manager (managed 
distribution) cost each $7.99
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