Service Request Ticket - # 75925

Service Request Ticket - # 75925

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Service Request Information

CONTACT	Name	Verdegaal-Taylor, Paula	Date	May 05, 2020 11:20 AM
	Department	ASWOU	Phone	88303
	Location		Email	verdegaaltaylorp@mail.wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20191037 (opens in a new window)	Bldg/Room	WUC
	Service Tag	80XQNW2	Description	Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	80XQNW2	Location	Paula Taylor
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	2C:EA:7F:25:28:B5
	Wireless NIC	74:D8:3E:18:84:C7

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jun 09, 2020 08:38 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
John Rushing	Jun 09, 2020 08:38 AM	She stopped by and picked it up.	Add Attachment
Bradley Karkanen	May 28, 2020 12:29 PM	**This is an email** Ok, next Wednesday I will drop by in the morning and pick up the laptop.	Add Attachment
Bradley Karkanen	May 12, 2020 09:53 AM	Task reassigned to John Rushing.	Add Attachment
Bradley Karkanen	May 12, 2020 09:50 AM	**This is an email** Hi Bradley, How about tomorrow between 8am and 12pm or 1pm and 5pm.	Add Attachment
Bradley Karkanen	May 12, 2020 09:33 AM	**This is an outgoing email** Hi Paula, I need some additional information regarding service request #75925 Description: NEW EQUIP SETUP: Dell Latitude 5300 laptop to WUC112A for ASWOU Office coord. Order#11893 When is a good time for us to drop off your new laptop?	Add Attachment Public
Bradley Karkanen	May 12, 2020 08:46 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	May 05, 2020 04:12 PM	This is ready to go putting it in the OUT box	Add Attachment
Bradley Karkanen	May 05, 2020 11:47 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	May 05, 2020 11:47 AM	Task reassigned to New Equip. Setup.	Add Attachment
Bradley Karkanen	May 05, 2020 11:47 AM	Started this imaging it is on the stand up desk by Paul.	Add Attachment
Megan Thibeault	May 05, 2020 11:29 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Tricia Flaherty	May 05, 2020 11:27 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	May 05, 2020 11:27 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	May 05, 2020 11:20 AM	This W#20191037 laptop is on inventory counter in ITC008 withNEW Equip form& Invoice to go to ASWOU office coordinator Paula Verdegaal-Taylor	Add Attachment