Service Request Ticket - # 75935

Service Request Information

CONTACT Name Swart, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 07, 2020 04:41 PM
Department Advancement & Foundation Phone 88281
Location Email swarte@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20190858[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 8M7RYY2 Description Latitude 7300 i5-8265U 13.3in non-touch Display
Serial No. 8M7RYY2 Location Nik Tech Laptop

CPU Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;

Wireless NIC 4C:1D:96:99:02:78


Bluetooth NIC 4C:1D:96:99:02:7C


AUX NIC 98:E7:43:D5:DF:92

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing May 21, 2020 08:16 AM 
Status changed from (6) Ready to Deliver to (5) Completed
 Add Attachment
John Rushing May 21, 2020 08:16 AM 
She picked it up on 5/15/2020 at 1pm.
 Add Attachment
John Rushing May 15, 2020 09:34 AM 
Sent email to schedule pick up.
 Add Attachment
John Rushing May 15, 2020 09:34 AM 
Status changed from (1) Pending to (6) Ready to Deliver
 Add Attachment
John Rushing May 15, 2020 09:34 AM 
Laptop is ready for delivery.  Need to have user 
login and confirm they are an admin.
 Add Attachment
Bradley Karkanen May 12, 2020 05:00 PM 
I got this imaged I didn't have any issues. But 
it looked like Stimpy needed a reboot. If you 
have further issues just shut Stimpy off. It is 
on the small stand up desk next to Paul. I 
think it should be ready.
 Add Attachment
John Rushing May 08, 2020 10:37 AM 
Having some imaging issues so I setup loaner 
W20180025 for her.  This will work with the Dock, 
so I will give that to her when she comes to 
pickup the laptop.
 Add Attachment
Tricia Flaherty May 07, 2020 04:58 PM 
it won't let me attach the GFA setup
Add Attachment
Tricia Flaherty May 07, 2020 04:56 PM 
Here is the Setup Sheet for W#20190858[Edit Inv] Latitude 7300 to 
replace W#20140828[Edit Inv] laptop stopped working ( small water 
spill)  and the addition of Dell dock W#20191017[Edit Inv] to be 
charged to DIA907
 Add Attachment
Tricia Flaherty May 07, 2020 04:42 PM 
NEW DELL DOCK  20191017[Edit Inv]	  from bottom shelf of UCS 
STOCK cabinet
Add Attachment
Tricia Flaherty May 07, 2020 04:41 PM 
she will need Dell Dock as well I will get W#
Add Attachment