Service Request Ticket - # 75940

Service Request Information

CONTACT Name Baumgartner, Erin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 11, 2020 01:01 PM
Department VP Academic Affairs/Provost Phone 88348
Location Email baumgare@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130106[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5-inch, 3.1GHz i7 Quad-core #Z0MQ
Serial No. D25L60QBDNMM Location PDR 2023 Giveaway

CPU Intel Core i7(3.1GHz quad core, 6MB L3 cache)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0091491, Adobe CS6 Master Coll from P0091311, Vectorworks Designer/Renderworks 2013 from P0089588, Apple Final Cut Studio(v.3) from P0073297

Wired NIC 10:DD:B1:EF:01:23


Wireless NIC 8C:2D:AA:5C:09:65


Bluetooth NIC 8C:2D:AA:5C:09:66


TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public

Entered by Date Memo
Bradley Karkanen May 18, 2020 12:55 PM
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen May 14, 2020 02:44 PM
****This is an outgoing email****
Hi Erin,

We were just following up with you regarding a 
service request that we have for you.  (#75940)

Description: 5/12 WUC software installation

I have got this installed on W20130106 in WUC111.

Thanks,
Bradley Karkanen
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Public
Bradley Karkanen May 14, 2020 02:44 PM
I have installed this on 20130106[Edit Inv]
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Bradley Karkanen May 12, 2020 11:34 AM
Forgot to check on check in. Will check again 
later.
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Bradley Karkanen May 12, 2020 08:59 AM
I created a Jamf policy for this. Will check back 
in a bit
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Megan Thibeault May 11, 2020 01:02 PM
****This is an email****
Erin,
I can ask someone to install this on one of the iMac's in that lab tomorrow and update you with the WOU# of the machine its on. SR 75940 has been created for this request. 

Thanks,Megan
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Megan Thibeault May 11, 2020 01:01 PM
****This is an email****
BI 101 and BI 102 are allowing students to engage in remote lab investigations using SimUText simulations. 

We have a student who has been using the WUC computer lab to complete their work, and has requested that we ask that the software be installed on at least one of the WUC computers. 

We asked the company that provides the software if it were possible to do an installation that would allow students to use their personal login to complete the assignment and they provided the following information: 

I recommend using the installers at the following webpage for public/shared computers:
https://simutextmanual.zendesk.com/hc/en-us/articles/115005316546-SimUText-Installers-for-Summer-2020

May we please request that at least one WUC computer have the software added?

Erin Baumgartner, PhD
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