Service Request Ticket - # 75941

Service Request Information

CONTACT Name Patton-Lopez, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 11, 2020 03:58 PM
Department Education & Leadership Phone 89490
Location Email pattonlm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20170224[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple iMac 21.5-inch 4K 3.0GHz Quad Intel i5 #Z0TK
Serial No. C02V80MEJ1G9 Location PDR

CPU Intel Core i5(3.0GHz quad -core)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; MAXQDA Plus v12 Single-User VISA201706604--FREE UPGRADE TO MAXQDA+ 2018(ver13); STATA Stata/SE 14 license VISA2016006313 - SEPT2017 SR#64794;

Wired NIC 78:7B:8A:B4:13:B4


Wireless NIC 98:9E:63:48:0E:A4


Bluetooth NIC 98:9E:63:48:0E:A5

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Dec 23, 2021 07:48 AM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen May 14, 2020 01:29 PM 
Task reassigned to John Rushing.
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Bradley Karkanen May 14, 2020 01:29 PM 
She wants to try again next week. She is usually 
in Wednesday.
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Bradley Karkanen May 14, 2020 01:28 PM 
****This is an email****
Sorry I'm out today too I put this in my co-
workers queue so you would be taken care of but 
we are rather short staffed right now and it 
seems like he didn't get to you sorry about 
that. I'll update things for next week.
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John Rushing May 14, 2020 01:20 PM 
Task reassigned to Bradley Karkanen.
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Bradley Karkanen May 12, 2020 01:44 PM 
Task reassigned to John Rushing.
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Bradley Karkanen May 12, 2020 01:44 PM 
I went down and called and no one is in till 
Wednesday. Jenna did say she was available all day 
other then 12-1
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Megan Thibeault May 12, 2020 07:56 AM 
Task reassigned to Bradley Karkanen.
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Megan Thibeault May 12, 2020 07:56 AM 
Can you go check this out today, might need reimaged or office reinstalled. If it needs reimaged lets contact the user.
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Megan Thibeault May 12, 2020 07:55 AM 
****This is an email****
I will not be on campus - however, Jenna in the HEXS Division office should be around.
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Megan Thibeault May 11, 2020 03:58 PM 
****This is an email****
Hi -this past winter quarter- my computer received an update. However, since that update took place. I am having a lot of difficulty with opening programs and using my computer. 

It is difficult to describe exactly what is going on... the easiest way is to say that everything is much harder to do... it is hard to make edits in my word documents, I cannot use my quick time player as easy as it once was... there will be times when I am trying to do something- like select a command in a drop down menu for word or power point- and it doesn't work.... basically I want my old version of the computer back..... can you help me? 

Megan
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