Status changed from (6) Ready to Deliver to (5) Completed

****This is an email****
That's great news! Thank you for the update... I 
am not sure when I will come in next, but I will 
let you know when... probably next week sometime. 

Brent 

The computer is imaged and ready for pickup.  Final 
Cut Pro has been installed.

Computer is back from Apple

he picked up his machine, ticket can be closed 

I have been trying each day to get it in for 
repair.  Still no available reservations.  I have 
also been checking at Washington Square Apple 
Store.

Task reassigned to John Rushing.

Still can't get an appointment... 

Still no appointments at Bridgeport

Task reassigned to Megan Thibeault.

Status changed from (5) Completed to (1) Pending

Priority changed from (5) Low Priority to (3) Priority.

He is still having the same issues.  He brought 
his system back in (ITC 007 counter).  We need to 
run diagnostics, Disk Util First Aid.  We might 
need to contact and see about a fresh wipe. 

He came in and picked it up. I gave him Admin 
Rights and installed his printers.

Located in ITC 008 outbox

Priority changed from (3) Priority to (5) Low Priority.

iMac needs admin added for him.  I installed the 
Apple pro bundle but still needs removed from 
loaner.

I talked to Apple Tech and they had me do some 
additional steps and tests and now the HD looks 
good.  Looks like the HD just needed a full 
wipe.  OS is installed, Office, Sophos... needs 
additional software installed. 

This computer is having some sort of hardware issue, 
Bradley thinks its either ram or HD. Even after going into 
recovery wiping the drive and installing a new OS on it you 
get the folder with a question mark in it. We are past it 
being a software issue.

Task reassigned to Gino Salazar.

I was not able to get to this one. It is located 
in the inbox.

Task reassigned to Shandelle Plasker.

I have removed the software from the broken 
machine and scoped it to the loaner. I would run a 
sudo jamf policy on it and it should install.

It is easy to get the software swapped around I 
just need to know the W# of the loaner.

When Brent brings in his iMac we need to do hardware testing. I also asked his wife to make sure to back up all his files in case we have to reimage.