Service Request Ticket - # 75952

Service Request Information

CONTACT Name Morrison, Alexis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 18, 2020 11:46 AM
Department Disability Access Services Phone 88250
Location Email morrisona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171068[Edit Inv] (opens in a new window) Bldg/Room ITC 013
Service Tag CSLJRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSLJRP2 Location SL GFA Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; ZoomText v10.1 from VISA2013003997 (transferred from 20130729); JAWS Pro 12; UPGRADE of Duxbury Braille Translation WIN v12.4 UCS2019008729 SEPT2019 NEW ORDER10715; Camtasia 2020 Education v.20 VISA2019011097 order #11892 MAY2020 SR# 75952; Camtasia 2024(remove before reimage)

Wired NIC 54:BF:64:5D:26:D8

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker May 19, 2020 10:41 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Shandelle Plasker May 19, 2020 10:41 AM 
This is done.
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Shandelle Plasker May 18, 2020 04:49 PM 
****This is an email****
Hi Alexis,
Does 9am work for you?

Shandelle
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Shandelle Plasker May 18, 2020 04:49 PM 
****This is an email****
Hi Shandelle,

Yes, we're very excited about the new version 
of Camtasia! Is it possible for you to come by 
sometime in the morning? I'll be in the office 
all day, but I'd love to get it updated as soon 
as possible :)

Thank you!
Alexis
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Shandelle Plasker May 18, 2020 04:40 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Shandelle Plasker May 18, 2020 04:40 PM 
****This is an email****
Hi Alexis,
I received a service request for Camtasia 
upgrades. When would be a good time to come 
over tomorrow and do this.
Thank you,
Shandelle
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Tricia Flaherty May 18, 2020 11:46 AM 
ODS has order 2 QTY camtasia upgrades to 2020 v20 for desktop 
PCs W#20171070[Edit Inv] & 20171071[Edit Inv] and then a new license for 
W#20171068[Edit Inv] in ODS Office APSC401.  They transmit files to 
Deborah so make sure they understand any version 
compatibility issues.  Deborah may be installed and using 
2019 but has access to get 2020 on 2 workstations in Video 
PRod.  
INFO and installed for all Camtasia 2020 licensing can be 
found at T:\camtasia\Camtasia_Ed_2020_v20
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