Service Request Ticket - # 75955

Service Request Ticket - # 75955

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Service Request Information

CONTACT	Name	Beers, Ted	Date	May 19, 2020 12:29 PM
	Department	Computer Science Division	Phone	89226
	Location		Email	beerst@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20191058 (opens in a new window)	Bldg/Room	SSC 232
	Service Tag		Description	Apple 13in MacBook Pro Touch Bar SpcGry #Z0Z1
	Serial No.	C02CP1DRP3YV	Location	Ted Beers, NTT replacing W#20130469
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software	Microsoft Office from XXXX2019009325;
	Wireless NIC	3C:22:FB:78:A5:4D
	Bluetooth NIC	E0:B5:5F:E9:D3:C9

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Aug 05, 2021 11:41 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Lauryn Aronson	Aug 05, 2021 11:41 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Aug 05, 2021 11:41 AM	it looks as though we have the computer back; closing the ticket	Add Attachment
Shandelle Plasker	Aug 24, 2020 11:48 AM	This has been returned.	Add Attachment
Megan Thibeault	Jul 20, 2020 10:52 AM	Task reassigned to UCS Tech.	Add Attachment
Bradley Karkanen	Jul 14, 2020 04:02 PM	I emailed him to check in.	Add Attachment
Bradley Karkanen	Jun 17, 2020 09:35 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Bradley Karkanen	Jun 15, 2020 09:06 AM	Waiting to get his old laptop back	Add Attachment
Bradley Karkanen	Jun 15, 2020 09:06 AM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Peter Puettmann	Jun 10, 2020 10:05 AM	he is picking up right now	Add Attachment
Bradley Karkanen	Jun 09, 2020 12:32 PM	**This is an outgoing email** Hi Ted, I need some additional information regarding service request #75955 Description: GFA SETUP: NEW MODEL-Apple 13in MacBook Pro Touch Bar SpcGry #Z0Z1 to replace W#20130469 (Order#11967) I have your new laptop ready to go. When is a good time to get it to you?	Add Attachment Public
Megan Thibeault	Jun 09, 2020 08:09 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Jun 09, 2020 08:06 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Jun 09, 2020 08:06 AM	Please work on this today and contact Ted	Add Attachment
Megan Thibeault	May 27, 2020 03:41 PM	Task reassigned to John Rushing.	Add Attachment
Tricia Flaherty	May 19, 2020 12:35 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	May 19, 2020 12:29 PM	a NEW Model of Apple MAcBook Pro 13 W#20191058 and GFA SETUP form is on the inventory counter in ITC008 to replace W#20130469 for Ted Beers in CS.	Add Attachment