Service Request Ticket

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Service Request Information

CONTACT	Name	Ryals, Sharyne	Date	May 19, 2020 01:11 PM
	Department	Social Science	Phone	88288
	Location		Email	ryalss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Scanner	Edit WOU #	20191048 (opens in a new window)	Bldg/Room	BELL 236
	Service Tag		Description	Fujitsu ScanSnap SV600 Contactless Scanner #PA03641-B305
	Serial No.	AT6HF02789	Location	Social Science Division Office

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jun 23, 2021 08:21 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jun 23, 2021 08:21 AM	DONE DONE DONE	Add Attachment
Peter Puettmann	Jun 15, 2021 08:13 AM	computer is being replaced. waiting on replacement to continue setup with scanner.	Add Attachment
Peter Puettmann	Jun 15, 2021 08:12 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Peter Puettmann	May 27, 2021 09:47 AM	**This is an outgoing email** Hi Sharyne, I am just following up with you regarding a service request that we have for you. (#75956) Description: finish setting up Fujitsu ScanSnap SV600 Contactless Scanner BOOK SCANNER I remember leaving the scanner without finishing the setup, you were able to get it running or do you need me to come finish it? Sorry its taken so long for me to get back with you on this, thanks for being patient. --Peter P, UCS Lead Student Tech	Add Attachment Public
Peter Puettmann	Jul 31, 2020 08:29 AM	scanner is in the office with Sharyne. had some issues with the PC we were trying to connect it to. Reimaged that so we are going to try again when i have time.	Add Attachment
Peter Puettmann	Jul 23, 2020 10:15 AM	THIS IS AN EMAIL This scanner will be used with either a department laptop or other individually issued WOU laptop by multiple people (multiple computers) in one location. I can take delivery any Tuesday, or another day if arranged. The main users may not be available during the summer. Is it the sort of thing you could set up and show me how to use? Or would it be better to take delivery next week and schedule it to be set up later? Sharyne Ryals	Add Attachment
Peter Puettmann	Jul 21, 2020 08:19 AM	**This is an outgoing email** Hi Sharyne, We were just following up with you regarding a service request that we have for you. (#75956) Description: NEW EQUIP SETUP: Fujitsu ScanSnap SV600 Contactless Scanner BOOK SCANNER (order#11573) We were wondering when a good time to set this up would be? We are available Mon-Fri from 8am-5pm. But because of furloughs usually happening on Mondays or Fridays, it would be best to avoid scheduling something on those days, even though it wouldn't be impossible to deliver then. Let me know what works, have a great rest of your day! Peter P, UCS Student Tech	Add Attachment Public
Megan Thibeault	Jul 20, 2020 10:53 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jul 20, 2020 10:53 AM	Want to contact to see if we can get this delivered?	Add Attachment
Bradley Karkanen	Jun 23, 2020 03:17 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
John Rushing	Jun 09, 2020 08:53 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Shandelle Plasker	May 26, 2020 04:53 PM	Task reassigned to John Rushing.	Add Attachment
Shandelle Plasker	May 26, 2020 04:52 PM	Sharyne will contact SRD next week to setup a time for this.	Add Attachment
Shandelle Plasker	May 26, 2020 03:59 PM	**This is an email** Hi Sharyne, If you could let us know a time and day that someone can show us what machine they would like it set up to that would be great. Friday is my last day so if you don't get this information by then please contact the helpdesk at ucshelpdesk@wou.edu. Provide the SR# which is 75956 and they will be able to assign it to the right person. Thank you, Shandelle	Add Attachment
Shandelle Plasker	May 26, 2020 03:58 PM	**This is an email** Yes, that would be good or even the week after next. Sharyne Ryals	Add Attachment
Shandelle Plasker	May 26, 2020 03:11 PM	**This is an email** Hi Sharyne, We will have to put it together since it comes in pieces. Then we will have to install the software and test it. Looking at our schedule I am wondering if we can set up a time next week to do this? Shandelle	Add Attachment
Shandelle Plasker	May 26, 2020 03:07 PM	**This is an email** Hi Shandelle, Let me check in with a couple of people in the History department that will be the main users. One of them might be the better person to do this. Can you tell me what the setup process entails?	Add Attachment
Shandelle Plasker	May 26, 2020 08:35 AM	**This is an email** Hi Sharyne, I have a new scanner ready to deliver and setup for you. Would today work to do this? Shandelle	Add Attachment
Tricia Flaherty	May 19, 2020 01:24 PM	Task reassigned to Shandelle Plasker.	Add Attachment
Tricia Flaherty	May 19, 2020 01:13 PM	Driver/Setup info at T:\1. Drivers\SCANNERS\FUJITSU\ScanSnap SV600	Add Attachment
Tricia Flaherty	May 19, 2020 01:11 PM	this small book scanner W#20191048 is to go to Soc Sci Division LOCATION BEL236, didi not indicate the WOU# of station to be hooked up on. Order Contact is Sharyne Ryals	Add Attachment