Service Request Ticket

Service Request Information

CONTACT	Name	Bullis, Lori	Date	May 26, 2020 01:15 PM
	Department	Library & Media Services	Phone	88884
	Location		Email	bullisl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141153 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	6W3LV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	6W3LV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop APRIL2018;
	Wired NIC	98:90:96:DA:51:45

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Sep 30, 2020 03:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Sep 30, 2020 03:46 PM	nothing needed, all internet based.	Add Attachment
John Rushing	Jun 16, 2020 04:46 PM	W20130895 is imaged, emailed Lori to see if it needs any other software.	Add Attachment
John Rushing	Jun 10, 2020 03:47 PM	MS Office is registered on these two, W20141153 W20141154. W20130895 had a bad HD. I replaced the HD and it is imaging now on the bench in ITC 007.	Add Attachment
John Rushing	Jun 10, 2020 08:44 AM	I sent email to schedule a time to look at them.	Add Attachment
John Rushing	May 26, 2020 02:03 PM	also check on 20130895	Add Attachment
John Rushing	May 26, 2020 01:15 PM	Check MS Office registration on the following: W20141153 W20141154	Add Attachment