Service Request Ticket - # 75969

Service Request Ticket - # 75969

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Service Request Information

CONTACT	Name	McMahan, Ethan	Date	May 26, 2020 03:29 PM
	Department	Behavioral Sciences Division	Phone	88634
	Location		Email	mcmahane@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20191080 (opens in a new window)	Bldg/Room	TODD 344
	Service Tag	48XQNW2	Description	Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	48XQNW2	Location	replaces secondary laptop W#20130451 Ethan McMahan
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wired NIC	2C:EA:7F:25:20:FB
	Wireless NIC	74:D8:3E:1E:25:58

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jun 19, 2020 01:08 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Peter Puettmann	Jun 19, 2020 01:08 PM	done!	Add Attachment
Megan Thibeault	Jun 17, 2020 03:17 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jun 17, 2020 03:17 PM	**This is an email** Hi, Sounds great. How about 1pm on Friday? Best, Ethan	Add Attachment
Bradley Karkanen	Jun 17, 2020 11:58 AM	**This is an outgoing email** Hi Ethan, I need some additional information regarding service request #75969 Description: NEW EQUIP SETUP: Dell Latitude 5300 laptop W#20191080 replacing W#20130451 to Ethan Todd344(order#12006) We have your laptop ready to go. We are just heading out to lunch but we will be here till 1- 5pm today. Let us know what time works for you.	Add Attachment Public
Bradley Karkanen	Jun 17, 2020 11:54 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Bradley Karkanen	Jun 17, 2020 11:54 AM	This is ready and back on the new equip shelf.	Add Attachment
Bradley Karkanen	Jun 17, 2020 10:02 AM	**This is an outgoing email** Hi Ethan, We were just following up with you regarding a service request that we have for you. (#75969) Description: NEW EQUIP SETUP: Dell Latitude 5300 laptop W#20191080 replacing W#20130451 to Ethan Todd344(order#12006) We should have your laptop ready around lunch time today. Thanks, Bradley Karkanen	Add Attachment Public
Bradley Karkanen	Jun 17, 2020 09:32 AM	**This is an outgoing email** Hi Ethan, We were just following up with you regarding a service request that we have for you. (#75969) Description: NEW EQUIP SETUP: Dell Latitude 5300 laptop W#20191080 replacing W#20130451 to Ethan Todd344(order#12006) We should have your laptop ready around lunch time today. Thanks, Bradley Karkanen	Add Attachment Public
Bradley Karkanen	Jun 17, 2020 09:31 AM	This seemed to be missing a few things. I went ahead and just reimaged it with the 2004 image.	Add Attachment
Megan Thibeault	Jun 16, 2020 01:57 PM	Michelle called asking for a status update, I asked Bradley to email Ethan tomorrow with that.	Add Attachment
John Rushing	Jun 09, 2020 08:27 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Shandelle Plasker	May 26, 2020 04:51 PM	Task reassigned to John Rushing.	Add Attachment
Shandelle Plasker	May 26, 2020 04:51 PM	This is on my desk imaging. Tomorrow imaging should be done. Updates need to be ran. Also check the name on it. It didn't give me an option to name it so I have a feeling the name on it is wrong. Needs to be moved in AD as well.	Add Attachment
Tricia Flaherty	May 26, 2020 03:29 PM	W#20191080 PC laptop for Ethan McMahan(secondary) is on the Inventory Counter IIT008 with invoice, it is to replace W#20130451 (secondary laptop).	Add Attachment 20191080_NEWEQUIP_Setup Sheet.pdf